Administration Assistant

Company overview

Inservio Home is a patient services company specialising in prescription management and the delivery of specialty medications at pre-arranged times. Our goal is to simplify the process, reduce confusion, and empower patients to take control of their treatment.

https://www.inserviohome.com.au/

About the position

We’re a collaborative team full of vibrant and passionate people who are determined to support better outcomes for patients.

In your role as Patient Program Coordinator you will support the administration and delivery of medication orders across our patient programs. This role is responsible for coordinating enrolments, liaising with clinics, arranging dispatch and providing high quality customer service to our patients.

Hours of work are 38 hours per week, Monday to Friday, located onsite in Frenchs Forest.

What you will be doing:

• Coordinate patient enrolments by verifying eligibility and approvals, ensuring patients are registered in the most appropriate support program.

• Provide exceptional customer service by managing patient enquiries, processing payments, and responding to queries via phone, email, and correspondence.

• Liaise with clinics, specialists, and healthcare providers to obtain prescriptions, coordinate medication orders, and arrange timely delivery of specialty medications to patients.

• Support the day-to-day operations of the office through database management, administration tasks, and maintaining accurate patient and program records.

What we are looking for:

• Customer service and administration experience, with Microsoft Office skills advantageous

• Professional, confident, and friendly communication style

• Strong organisational skills with the ability to manage multiple priorities and deadlines

• A collaborative team player with a positive, can-do attitude

• Medical or healthcare experience is a plus

What we offer:

• Opportunities for professional development and career advancement - If you’re motivated and eager to learn, we’ll support you!

• A supportive, collaborative, and inclusive team environment

• Access to EAP services and employee wellbeing initiatives and resources

If you’re a motivated, customer-focused professional, and want to grow with an innovative and dynamic company, we’d love to hear from you—apply now with your resume and cover letter.

You must have full Australian work rights.