Practice Manager (General Practice)

The Role

The role of the practice manager is to oversee and manage the daily operations of a 5 doctor and allied health private billing general practice.

Key elements of the role are:

• Office management – Coordination of front office workflow, daily operations, reception staff scheduling.

• Billing and Medicare compliance – monitoring and adjustment of Medicare, DVA, Workcover, TAC and private billing practices.  Reviewing and maintaining daily balance sheet.

• Policies and procedures – Responsible for updating and implementing practice policies which meet AGPAL accreditation standards and identifying opportunities for growth and process efficiencies.

• Staff organisation – primarily responsible for the training and appraisal of non-clinical reception team and coordination of clinical and administrative meetings. Building and developing working relationships with GPs and allied health professionals.

• Supply chain management – responsible for monitoring and ordering of office supplies.

• Complaints resolution – analyse and develop appropriate responses to patient and staff complaints with escalation to management as necessary.

• Receptionist duties – general front desk reception duties when required.

• Practice development – liaise with local PHN and private peer networks to identify and implement the latest relevant legislation and guidelines.

Personal Attributes

• Communication – articulate, excellent written and oral skills in negotiation, delegation and patient advocacy.

• Leadership – leader by example.  Delegation of tasks, resolving team conflicts, creating a positive work environment.

• Initiative – ability to proactively work independently drawing on past experiences and knowledge.

• Precision – careful attention to detail.

• Professionalism – punctual, well presented, confident, positive, courteous and have the ability to remain calm in challenging situations.

Qualification and Experience

• Ideal experience in office management experience in a mid-scale (up to 4 FTE GPs) practice.

• Proficient in MBS, Medicare incentives, DVA, Workcover and private client billing.

• Sound knowledge in Best Practice software and Nookal software.

• Registered nursing background highly desirable.

About us

• An opportunity to be a valued team member of a friendly, modern family run medical clinic in a warm and welcoming environment located in an affluent south east suburban Melbourne location.

• We are co-located with a popular independent pharmacy, adjacent to Australia Post and alongside a Woolworths supermarket and an apartment complex.

• The clinic is staffed by 5 GPs, nurses, onsite pathology, podiatrist and physiotherapist.

• The medical centre is an AGPAL accredited clinic, fully computerised using Best Practice software, using online patient booking services, a digital fax service and has modern facilities.

• We have a lovely spacious tea room (or you can just enjoy the fantastic cafes in the local area).

Position details

• Full time

• Attractive remuneration package for the right candidate. Compensation commensurate with candidate’s experience.