Liquor Retail Manager - Multi-site

Waymark Hotels is seeking a driven and high-performing Retail Manager to lead two bottleshops locations within Northern Townsville. This is an exciting opportunity to take ownership of multiple retail operations, drive performance, and lead a passionate team across two sites.

About Us

Waymark Hotels operates a dynamic retail liquor network, delivering customers an extensive range of beer, wine, and spirits. Our stores are community-focused businesses that pride themselves on strong retail standards, exceptional customer service, and creating memorable shopping experiences for customers seven days a week.

The Role

As the Retail Manager, you'll be responsible for the day-to-day operations of two bottleshop locations. You'll lead by example, ensuring outstanding customer service, maintaining high operational standards, managing inventory, and driving sales performance across both sites.

Key Responsibilities

• Lead, coach, and develop retail teams, fostering a positive and high-performing work environment.
• Manage daily operations including inventory control, merchandising, stock loss prevention, and roster scheduling.
• Ensure compliance with all liquor licensing requirements and company policies.
• Drive sales and profitability through exceptional customer service and strategic business planning.
• Monitor and analyse sales performance, identifying opportunities for continuous improvement.
• Handle customer enquiries and resolve issues promptly and professionally.
• Maintain high standards of presentation, store compliance, and operational efficiency across both locations.

About You

• Minimum 2 years' management experience within a retail, liquor, or bottleshop environment.
• Proven experience in the liquor, FMCG, retail, or hospitality industry.
• Strong leadership and team management capabilities.
• Excellent communication, organisational, and time-management skills.
• Sound knowledge of liquor products and current RSA certification.
• Ability to work flexible hours, including evenings and weekends when required.
• Strong problem-solving abilities with a customer-first mindset.
• Experience managing multiple sites or teams will be highly regarded.

Why You'll Love Working With Us

• Multi-Site Leadership Opportunity: Take ownership of two retail locations, lead diverse teams, and make a genuine impact on business performance while advancing your retail management career.
• Career Growth and Development: We invest in our people, providing ongoing training, support, and development opportunities to help you reach your full potential.
• Supportive Team Culture: Join a business that values teamwork, collaboration, and a positive workplace culture where people are empowered to succeed.
• Regional Lifestyle Benefits: Enjoy the rewards of working in a thriving regional community, with the opportunity to build strong local relationships and make a meaningful contribution to the business and the communities we serve.
• Recognition and Rewards: We celebrate success through recognition programs, performance incentives, and genuine opportunities for career progression.

Join Our Team

If you're ready to take the next step in your retail management career and thrive in a multi-site leadership role, we'd love to hear from you.

Apply now and become part of a team committed to delivering exceptional customer experiences and retail excellence.