RTO Training & Business Development Manager

About the role

This is a broad leadership role combining training management, trainer development, operational oversight and business development. You will take ownership of the quality and consistency of training delivery, support and develop the trainer network, and work directly with current and prospective clients to grow the business. The successful candidate will also remain involved in training delivery where required, particularly for key clients, specialised programs and trainer development.

Key responsibilities

Training leadership

• Lead the quality, consistency and ongoing development of Vital First Aid's training delivery

• Deliver engaging and clinically accurate first aid and emergency response training regularly

• Recruit, onboard, mentor and support a growing network of trainers

• Observe training sessions and provide constructive coaching and feedback

• Develop and refine practical, scenario-based training programs

• Ensure trainers remain current with clinical guidelines, industry practices and qualification requirements

• Manage trainer availability, capability and allocation in collaboration with the operations team

• Support the development of customised programs for corporate and industry clients

RTO quality and operations

• Ensure training and assessment practices meet the requirements of the Standards for RTOs and relevant training packages

• Monitor assessment quality, recordkeeping and trainer compliance

• Contribute to validation, moderation and continuous-improvement activities

• Maintain and improve training resources, assessment tools and delivery processes

• Work with management and compliance personnel to prepare for audits and respond to compliance requirements

• Identify operational risks and opportunities to improve the participant and client experience

Business development

• Build relationships with corporate organisations, schools, government bodies and community groups

• Identify and pursue new training opportunities and strategic partnerships

• Meet with prospective clients to understand their training and emergency-response requirements

• Prepare proposals, tenders and customised training solutions

• Grow existing client accounts through strong service, relationship management and additional training opportunities

• Represent Vital First Aid at meetings, industry events and networking opportunities

• Maintain an active pipeline and provide clear reporting on opportunities, conversions and revenue

• Work with the leadership and marketing teams to develop campaigns and new service offerings

About you

• Current or previous professional experience as a paramedic

• Certificate IV in Training and Assessment—TAE40122, TAE40116 or a recognised equivalent

• Demonstrated experience delivering accredited first aid or emergency-response training

• Strong understanding of CPR, first aid, advanced resuscitation and pre-hospital emergency care

• Sound understanding of RTO training, assessment and compliance requirements

• Experience leading, mentoring or supporting trainers

• Strong business development, account management or client relationship skills

• Excellent presentation, communication and stakeholder-management abilities

• Ability to prepare professional proposals and communicate confidently with decision-makers

• Strong organisation, accountability and attention to detail

• Current Working with Children Check

• Current National Police Check

• Current driver's licence and the ability to travel to client locations when required

• Full Australian working rights

About us

Vital First Aid is an established Registered Training Organisation (RTO 90531) delivering accredited and non-accredited first aid and emergency response training across Australia. Our training is grounded in real clinical experience. We focus on practical, scenario-based learning that gives participants the confidence to respond effectively in genuine emergencies—not simply meet the minimum requirements of a course. We deliver CPR, First Aid, Advanced First Aid, Occupational First Aid and specialised emergency response training to corporate organisations, schools and community groups.