Cafe Manager

Our Purpose

We are a women-led Work Integration Social Enterprise (WISE) which offers employment and tailored training for migrant and refugee women facing significant barriers to entering the formal workforce. Our mission is to provide financial security and skill development as well as a sense of connection, safety and belonging to our staff. We want women to thrive in all parts of their lives.

Purpose of Position

The Cafe Manager is responsible for the operations of the cafe, customer satisfaction, quality control, rostering and also supports, trains and empowers staff through transformative leadership. This role ensures all key decisions relating to the cafe are purpose-aligned, high quality and foster social connection through hospitality. It also plays a vital role ensuring an inclusive and supportive workplace for all staff, clear channels of communication between staff, management and all stakeholders.

Responsibilities

• Mentoring, training and onboarding staff, most of whom face multiple barriers and are new to the workforce,
• Daily operations
• Quality customer service and product delivery
• Managing providers and supplier relations
• Rostering
• Asset reporting and maintenance - ensuring cleanliness and maintenance of equipment and facilities
• Referring staff to external services as necessary
• Hosting community events to increase engagement inside and outside of cafe operating hours
• Analysing sales
• Meeting KPI’s
• Managing complaints and conflict resolution

Required skills and experience

• Demonstrated ability to build strong relationships, providing feedback and encouraging staff development
• Dedication to ensuring a safe, inclusive and compliant workplace environment.
• 5 years minimum hospitality experience
• 1 year minimum Hospitality Management experience
• Food Safety Supervisor Certificate, or willingness to obtain
• Working With Vulnerable People (WWVP) card, or willingness to obtain
• High level of English: writing and oral communication skills

Desirable qualities and experience

• Attention to detail
• Experience in supporting and empowering individuals from culturally and linguistically diverse backgrounds, ideally within a social enterprise or non-profit setting
• Strong understanding of trauma-informed care principles and their practical application
• Strong understanding of management programs: Lightspeed, Deputy, Ordermentum, Google Workspace

Personal Attributes

• A genuine passion for hospitality, customer service and community-based events
• Passion for social enterprise, social justice issues and community building
• Highly developed creative problem solving and innovative thinking
• Highly developed cultural competency
• Highly developed interpersonal skills - positive attitude and adaptability is crucial in our small, collaborative team
• Excellent communication skills, capable of engaging effectively with a growing and diverse range of stakeholders
• Flexible and adaptable when it comes to workflows and hours

Pay: $78,000.00 – $82,000.00 per year

Work Location: In person