UI/UX testing

Key responsibilities:

• Perform manual UI/UX testing of AI-driven features and embedded agents across the SaaS platform
  
• Design and execute test scenarios for AI agent interactions, prompts, and outputs
  
• Create and manage test data and test environments to simulate realistic business scenarios
  
• Validate AI agent outputs using defined evaluation criteria and metrics, including vendor-provided test cases
  
• Collaborate with product, engineering, and vendor teams to identify defects and improve user experience
  
• Review and refine test strategies for AI features, including edge cases and behavioral testing
  

Mandatory skills:

• 10+ years of experience in testing, with strong exposure to UI/UX testing (Lead Tester level)
  
• Strong ability to design test scenarios and test data independently
  
• Experience in manual testing of complex enterprise/SaaS applications
  
• Ability to evaluate AI outputs and test results with a critical, user-focused approach
  
• Basic understanding of Generative AI, LLMs, prompt engineering, and AI evaluation concepts
  
• Strong communication and stakeholder coordination skills; self-driven and confident
  

Preferred skills:

• Experience in AI agent testing / AI testing tools
  
• Exposure to GenAI/AI-ML products or intelligent automation platforms
  
• Domain experience in Demand Management (e.g., ServiceNow)
  
• Familiarity with AI evaluation metrics (accuracy, relevance, hallucination detection, etc)
  
• Experience working with SaaS platforms and product-based delivery models