Join Our Team
Are you a leader with a passion for the hospitality industry and event operations? We are currently seeking a highly motivated and experienced Event Operations Duty Manager to join our team. With a focus on creating memorable moments for our guests, we strive to exceed expectations in every aspect of our operations.
  
The Role
As an Event Operations Duty Manager, you will be responsible for overseeing the daily operations of the events team, ensuring high-quality service, and maintaining guest satisfaction. Your exceptional leadership skills, time management skills, attention to detail, mentorship abilities and passion for delivering outstanding guest experiences will be essential for success in this role.
  
About You
To be successful in this role you will have:

• Previous experience at a managerial level in event operations.
• Current Responsible Service of Alcohol Statement of Attainment.
• Current Responsible Management of Licenced Venues Certificate and Approved Manager’s Licence or willingness to obtain.
• Previous experience responding to and resolving disputes relating to the Responsible Service of Alcohol.
• Demonstrated ability to provide exceptional customer service to both internal and external customers and guests.
• Ability to work in a fast-paced environment with exceptional organizational skills and the ability to work under pressure.
• Professional presentation and exceptional communication skills.
• Team player and hands on with the flexibility to help and support your colleagues.
• Demonstrated knowledge of food safety and hygiene practices.
• Flexibility to work a rotating roster including weekdays, weekends, nights, and public holidays.  

Why join us

• Work in the region’s premier destination for dining, events and entertainment.
• Part-time or Full-time position.
• Idyllic location in tropical North Queensland.
• Penalties apply on weekends, late nights and Public Holidays.
• Uniforms supplied and laundered.
• Free car parking.
• Employee Assistance Program.
• Corporate discount on health insurance.
• Paid Parental Leave.
• Generous discounts across the Morris Group.
• Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.

About Us
The Ville precinct is tropical North Queensland’s premier destination for dining, events and entertainment,
  
Located in sunny Townsville, The Ville Resort-Casino combines casual sophistication with the vibrant, playful spirit of modern Australia. Its award-winning restaurants and entertainment facilities, make The Ville one of Queensland’s hottest tourism destinations. 

Its sister property, Ardo is the epitome of North Queensland luxury, promising a stay like no other in a place like no other boasting uninterrupted views across to Magnetic Island, sprawling hotel suites, world-class dining outlets, day spa, and showstopping rooftop pool and bar.

The Ville and Ardo are brought to you by Morris Group, an independent family-run business that operates a collection of iconic Australian experiences including Morris Escapes’ luxury lodges and Morris Hospitality’s renowned hotels.

At Morris Group, people are key. Every day we deliver exceptional experiences because of our exceptional people. We’re looking for the best and brightest talent in hospitality, tourism, corporate services, gaming, and everything in between to join us in making a positive impact doing work we love.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age. 

We encourage interested candidates to apply promptly. Interviews will commence as suitable applications are received, and the position will close once the successful candidate has been appointed.