Device Care Centre QA Team Member

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

Based in our Auburn Device Care Centre, and in a permanent full time capacity, this role will see you:

• Defect validation with customer complaints
• Investigate and validate reported defects in mobile devices based on customer complaints
• Perform manual functional tests on phones to confirm the presence and nature of the defect
• Accurately process product returns in the internal system
• Maintain up-to-date records of return transactions for tracking purposes
• Create and manage return orders using Assurant software
• Adherence to QA SOPs (Standard Operating Procedures)
• Participate in regular training and updates to stay aligned with the latest QA practices
• Record inspection results and escalate any deviations or non-conformities
• Promote a quality-first mindset, accountability, and clear communication within the team
• Participate in regular training sessions to stay aligned with the latest QA practices and tools
• Contribute to team discussions and initiatives aimed at improving QA processes and customer satisfaction

Does this sound like you?

• Experience in mobile device testing or consumer electronics QA preferred
• QA experience in warehousing or logistics environment highly desirable
• Strong attention to detail and a commitment to maintaining high-quality standards
• Excellent communication and documentation skills
• Ability to follow defined processes and procedures accurately
• Good organizational skills and the ability to manage multiple tasks simultaneously
• Effective communication skills and the ability to work well within a team
• Basic proficiency in using computers and inventory management systems
• Physical ability to perform tasks requiring standing for extended periods and handling devices

Interested? We've love to talk more...

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/

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