Medical Receptionist

Location: Roselands Doctors  
Reports to: Practice Manager
Employment Type: Full-Time / Part-Time

About the role

We are seeking a compassionate, professional, and proactive Medical Receptionist to join our dynamic primary care team. As the first point of contact for patients, the Medical Receptionist plays a vital role in creating a welcoming and supportive environment while efficiently managing front-desk operations, patient enquiries, appointments, and administrative tasks. The successful candidate will help ensure the clinic operates smoothly, professionally, and efficiently.

Key responsibilities

• Welcome patients warmly, manage a high volume of phone calls, respond to enquiries, and provide compassionate support to patients who may be anxious, unwell, or distressed

• Schedule, reschedule, and confirm patient appointments while effectively managing daily practitioner calendars and clinic bookings

• Process patient payments, assist with invoicing, and coordinate Medicare rebates, insurance claims, and related administrative requirements

• Maintain strict patient confidentiality and privacy in accordance with relevant legislation and clinic policies

• Ensure the reception and waiting areas are clean, safe, and welcoming

• Complete a range of general administrative duties to support the clinical team and contribute to the smooth day-to-day operation of the practice

About you

• Ability to prioritise and manage multiple tasks effectively in a busy, fast-paced medical environment

• Excellent verbal communication and active listening skills, with the ability to handle sensitive conversations and de-escalate challenging situations professionally

• Proficiency in practice management systems and general computer applications, with the ability to learn new software quickly

• A strong understanding of patient confidentiality, privacy, professional boundaries, and ethical standards

• A friendly, patient-focused approach with the ability to remain calm, respectful, and professional at all times