Case Manager - CTP

• Location:  Newcastle or Parramatta, NSW

• Type: Permanent, Full-time hours

• Hybrid role, minimum 2 days in office

• Please see more information about QBE careers here

The Opportunity

We're seeking a passionate customer-focused professional who is ready for a rewarding new challenge. Join a supportive, purpose-driven team where your work truly makes a difference, helping people rebuild their lives after a motor vehicle accident. As part of our Compulsory Third Party (CTP) Insurance Claims team, you'll guide customers through their recovery journey, providing support, empathy, and practical solutions every step of the way.

About QBE    

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

Your new role

• Deliver exceptional customer service and make a meaningful difference in people's lives.

• Build trusted relationships and support customers through important life events.

• Problem-solve and navigate a variety of customer situations and challenges.

• Work collaboratively with customers, healthcare providers, lawyers, and internal stakeholders.

• Develop specialist claims knowledge through structured training and ongoing support.

• Manage a portfolio of claims while developing your decision-making and case management skills.

• Thrive in a fast-paced, supportive, and team-oriented environment.

About you

You’re someone who genuinely cares about making a difference—delivering informed, empathetic, and customer-focused support with patience and professionalism. To thrive in this role, you’ll bring:

• Strong customer service experience and a genuine desire to help others.

• Confidence in making sound decisions and taking ownership of outcomes.

• Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.

• Solid computer literacy and the ability to quickly adapt to new systems and technologies.

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ••••@qbe.com.