Service Desk Engineer

About Us

Established 2001 with a Core Ethos to help clients identify technology investments that underpin commercial outcomes – IT Integrity is a partner in our client’s success.

20+ years of Merger & Acquisition and Capital Works experience

Founding clients Pfizer & ALDI Stores (still clients today!) IT Integrity has led large scale global M&A activity, designed and implemented national retail technology architecture across greenfield and uplift capital builds.

12+ years of detailed Care Service Experience.

(Aged | Home Care | NDIS | Community Services) clients across Australia IT Integrity has designed and delivered award winning solutions resulting in our CEO’s active participation at the industries peak body level

Extensive experience in Technology Strategy, Governance & Change, Design, Implementation & Support across all technology pillars

Infrastructure | Cyber | Cloud | Data

IT Integrity is a Vendor Agnostic company with a wide range of technology expertise, fostering strong ties with industry leaders without financial obligations, ensuring our clients’ interests are always the priority.

Summary:

We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems. The Service Desk Engineer will work closely with other members of the IT Integrity and customer teams to ensure that all IT-related issues are resolved in a timely and efficient manner.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Escalate complex issues to senior members of the team as needed
• Monitor and maintain IT systems to ensure optimal performance and availability
• Install, configure, and maintain hardware and software systems
• Create and maintain documentation related to IT systems and processes
• Participate in IT projects as needed

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field
• 2+ years of experience in a technical support role
• Strong knowledge of Windows and Mac operating systems
• Experience in commercial IT technologies including Cloud based services, Networking, Application Support Coding (PowerShell and Power Apps), and Server Configuration.
• Excellent Microsoft platform expertise including but not limited to Active Directory, Group Policy, Office 365, Intune, hybrid on-premise and cloud / Azure based solutions.
• Solid background with Wintel and virtualisation and enterprise storage solutions including but not limited to VMware and Hyper-V, enterprise backup solutions, data / image replication etc…
• Familiarity with enterprise network, wireless, server and storage hardware platforms including but not limited to HPE, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba etc…
• Strong understanding of TCP/IP, Layer 3 switching, VLANs, Routing, Firewall Security, Wireless etc…
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills
• Experience working in or with an MSP

Applicants must have Australian Citizenship or Residency.

Visit our website http://www.itintegrity.com.au/ for more information on IT Integrity.