Rehoming Supervisor

NFP | Full-time | Willawong Animal Rehoming Centre | Animal Care Award Level 4 hourly rate $32.13

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

AWLQ is currently looking for a full-time Rehoming Supervisor to join our Willawong Animal Rehoming Centre. If you're passionate about making a direct impact on animal welfare, we'd love to talk to you.

The Rehoming Supervisor's role is to assist the Rehoming Manager and the Assistant Manager to supervise the day-to-day operations of the Centre, progressing animals through the Centre efficiently and effectively to maximise animal welfare and rehoming, and to minimise euthanasia.

Key Responsibilities

• Provide animal care, including cleaning enclosures, feeding and administering medications.
• Provide customer service, including adoption and surrender counselling and processing.
• Complete animal behaviour assessments and management plans.
• Operate and ensure the team performs in accordance with AWLQ protocols, policies, values, mission and beliefs.
• Ensure the smooth running of the Centre in the absence of the Rehoming Manager.
• Motivate and provide clear direction to the team relating to operational activities, performance and AWLQ goals.
• Work closely with the Rehoming Managers to ensure seamless animal movement and communication of person and animal cases.
• Appropriately manage conflict with customers and within the team, maintaining a resilient, positive and composed leadership style to devise effective solutions within appropriate timeframes.
• Assist with the training of staff and welcome new staff.
• Complete administrative duties.

Essential Qualifications and Experience

• Current driver's licence.
• Dog and cat care experience in a facility or shelter.
• High volume, intensive customer service experience.
• Demonstrated affinity with animals, experience in animal welfare or council pounds.
• Demonstrated ability to supervise and motivate others to achieve high productivity and standards of work.
• Intermediate-level computer skills.
• Highly developed communication and interpersonal skills.

Desirable Criteria

• Qualification in animal behaviour or dog training.
• Certificate III in Animal Studies (highly desired).
• Relevant customer service training and de-escalation training.

We Offer

• Competitive pay and benefits.
• Access to an independent Employee Assistance Program.
• Retail discounts.
• Vet discounts.
• The opportunity to play an instrumental role in our lifesaving work every day.
• A culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

How to Apply

If you're excited by this role and ready to shape the future of animal welfare, we want to hear from you.

Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.