Field Service Representative II

Field Services Representative (FSR) has four technical levels in terms of technical and job skills. i.e. FSR I to IV. We are looking for a senior FSR at the moment.

Position Objective

Solar Turbines is looking for a Field Service Representative (Gas Turbines) to join our Melbourne based team. 

This position serves as a technical focal point at customer sites across East Coast of Australia, NZ & PNG dealing with a variety of field assignments ranging from: troubleshooting, commissioning projects, service and maintenance inspections, equipment removal and installation of Solar Turbines’ range of turbo-machinery products (Gas Turbines, Compressor Sets, Generator sets) used predominately in the Oil & Gas and Power Generation industries.

Job Duties/Responsibilities may include, but are not limited to:

• Understand and comply with Solar Turbines’ and customer HSSE policies and procedures. Participates by attending general safety and toolbox safety meetings and completing all required safety training. Ensuring that the work permit system is complied with.

• Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with company policy, manufacturers’ recommendations and industry best practices.

• Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment.

• Provide detailed, highly technical and comprehensive reports to various stakeholders; management, engineering and operations.

• Will utilize sound judgment when analysing problems, with little or no supervision to solve these in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals.

• Work individually or with assigned FSR’s on preventive/corrective maintenance. Will be required to assist in a technical manner with customer operations and maintenance crews.

• Monitor maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures

Required Qualifications:

• Preferred Mechanical/Electrical/Instrumentation trade qualification, with a minimum of 6 years industry experience

OR degree qualified Engineer in the following disciplines; Mechanical, Electrical or Controls with industry experience

• Strong hands on technical knowledge with rotating equipment and PLC systems (including either Mechanical or Instrument/ Electrical aspect(s))

• Sound technical report writing skills.

• Controls/electrical/instrumentation knowledge.

• Strong customer focus and customer service skills

• Good communication skills both; oral and written.

• Computer literate (MS Office experience)

• Ability to work autonomously or actively participate in a team environment

The following criteria will also be highly regarded:

• Gas Turbine, Power Generation and Gas Compression experience.

• Oil and Gas industry experience.

• Allen Bradley PLC experience

• Dry gas seal experience

• High integrity and a high level of self-confidence.

• Ability to work in demanding environments and communicate in a professional manner.

• Previous internship or related work experience with customer facing activities is strongly preferred.