Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

We are seeking an experienced and motivated Housekeeping Supervisor to join our team at Sofitel Brisbane Central on a full-time basis. In this key role, you will lead and support our dedicated Housekeeping team, ensuring exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas.

You will play an important role in maintaining Sofitel’s reputation for luxury hospitality while creating a positive, inclusive, and supportive environment where team members can perform at their best.

Key Responsibilities:

• Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations
• Supervise and coordinate housekeeping operations, including guest rooms, public areas and across all the hotel facilities ensuring compliance with Sofitel standards
• Inspect guest rooms and public areas to maintain exceptional cleanliness, presentation, and quality standards
• Manage daily task allocation, team workflows, and roster requirements to support efficient operations
• Monitor team performance, attendance, and conduct while providing guidance, feedback, and support for continuous improvement
• Support the onboarding, induction, and training of new team members
• Ensure compliance with health, safety, fire, and emergency procedures, promoting a safe workplace environment
• Identify and resolve operational challenges with a proactive and solutions-focused approach
• Monitor stock levels, equipment, and supplies while supporting effective cost management
• Maintain professional grooming and hygiene standards, representing Sofitel’s values and luxury service expectations
• Participate in meetings, training sessions, and team activities as required
• Build a collaborative team culture that encourages engagement, teamwork, and professional growth.

Qualifications

Your experience and skills include:

• Previous experience in a similar role within a luxury hotel or high-end hospitality environment
• Opera PMS experience is highly desirable
• Strong organisational skills with the ability to prioritise multiple tasks and manage time effectively
• Ability to collaborate effectively with all hotel departments to deliver exceptional guest experiences
• Proven ability to work independently with minimal supervision while maintaining high standards
• Adaptable and quick to learn new processes, systems, and procedures
• Excellent verbal and written communication skills with a professional and approachable manner.

Additional Information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.