Senior Manager, Scam Prevention Team

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join us at Optus as a Senior Manager, Scam Prevention, an opportunity to lead our scam prevention team. We are growing our capabilities to build a high-performing function that delivers scalable, compliant, and effective solutions to detect, prevent, and disrupt scam activity across our networks.

Role can be based in Sydney or Melbourne.

What You'll Do | Your day to day will consist of

• Build and implement anti-scam processes that support enterprise-wide prevention efforts.
• Embed scam prevention into core business operations, ensuring efficiency, scalability, and repeatability.
• Collaborate with Customer, Technology, and Cyber teams to ensure scam prevention tools are coordinated effectively and deliver measurable impact.
• Being the voice of scams for our customers, educating and communicating what we do to prevent and detect scams to our customers and third parties.
• Establish feedback loops and governance reviews to find opportunities for improvement across scam prevention processes and systems.
• Stay ahead of emerging scam tactics, regulatory changes, and industry innovations to inform the scam prevention strategy.
• Encourage collaboration across departments to make sure scam prevention is incorporated into products, services, and customer experiences.
• Foster continuous learning within the team and across the organization.

What You Bring | What makes you perfect for the role?

• 8+ years of experience in controls management, risk, or audit within financial services or telecommunications environments.
• Strong understanding of business process controls and network security principles.
• Proven experience with control frameworks such as COBIT, NIST, ISO 27001, or similar.
• Ability to analyze complex systems and identify control requirements/process improvements.
• Outstanding communication and collaborator engagement skills.
• Knowledge of scam types, financial crime, and scam trends (preferred).
• Knowledge of the role of data and analytics to detect and prevent scams.

The good stuff…. | What's in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counseling and support services, 24/7 in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***************@optus.com.au or call 1800 309 ***. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity