Customer Service & Sales Consultant - Telco

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.

Join the TSA Group Team – Australia

Do you thrive on delivering unforgettable customer experiences? Love fast-paced environments where you can showcase your communication and problem-solving skills, while being paid top dollar for it? Then TSA Group – Australia wants you on our team!

The Role:

We're currently hiring for a dynamic and rewarding sales role where you'll help everyday Australian businesses meet their communication needs. As a trusted partner of Telstra Business, you'll provide tailored solutions that support the smooth and successful operation of their businesses.

Enjoy a role that's both engaging and impactful – with the added bonus of uncapped fortnightly commissions, the potential earnings is in your hands!

Why You'll Love Working With Us

• Unlimited Earnings Potential: Start on a $53,000 base salary plus superannuation, with fortnightly commission payouts. Realistic first year on-target earnings are $65,000+, and top performers earn closer to $80,000.
• Energetic and Supportive Culture: Work in a vibrant, fast-paced environment with top-tier training and upskilling programs to help you succeed and grow.
• Meaningful Work: Make a real difference by supporting small businesses across Australia with tailored Telstra solutions.
• Great Work Hours: Monday to Friday, 5 am–6 pm. That means no nights and no weekends.
• Valuable Benefits: Annual retention bonuses, awards and prizes, plus discounts on health insurance, gym memberships, and more.
• Career Growth: Ongoing development, regular social events, and real opportunities to progress within the business.
• Work-Life Flexibility: After six months and successful training completion, enjoy the option to work from home two days a week.

What You'll Do

Your day-to-day will include:

• Answering inbound calls from small business owners, representing Telstra, and promoting a wide range of its products and services.
• Providing tailored advice that meets each customer’s needs.
• Using empathetic and effective communication to deliver outstanding customer service.
• Confidently handling and de-escalating customer concerns.
• Adapting your schedule to be available when customers need us most.

What We’re Looking For

You’ll thrive in this role if you have:

• Excellent communication skills – listening, empathizing, and engaging with ease.
• Strong computer literacy and the ability to multitask.
• Drive and motivation to push yourself and celebrate your wins.
• Willingness to learn, grow, and implement feedback.
• Resilience and a customer-first mindset.
• Full availability Monday to Friday between 5 am and 6 pm.

Join a Team That Celebrates You

At TSA Group, we embrace diversity, inclusion, and respect. We’re proud to be an equal opportunity employer, committed to building a workplace where everyone feels valued—regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

Ready to Apply?

Submit your application today and let’s build something great together. Want to see what life’s like at TSA Group? Connect with us:

Website:

tsagroup.com.au

Instagram: @tsa_group_

LinkedIn: TSA Group – Australia

Stay alert to potential job scams. TSA Group never asks for financial information during recruitment. All official communication comes from @tsagroup.com.au email addresses. If you spot anything suspicious, please report it to: tsatalent@tsagroup.com.au