SAP Customer Data Cloud (CDC) Consultant

Role Description

The SAP Customer Data Cloud (CDC) Consultant will be responsible for the design, configuration, implementation, and deployment of SAP CDC solutions within digital transformation and customer experience programs. The consultant will work closely with business stakeholders, solution architects, development teams, security teams, and integration partners to deliver secure and seamless customer identity and consent management capabilities across digital channels.

Required Skills And Experience

5+ years of Customer Identity and Access Management (CIAM) experience, including 3+ years of SAP Customer Data Cloud experience, with a proven track record delivering large-scale digital transformation projects. The individual should be capable of leading CDC functional design, supporting integrations, facilitating stakeholder workshops, and driving end-to-end implementation from requirements through to go-live.

SAP CDC Expertise

Strong hands-on experience with SAP Customer Data Cloud (Gigya), including but not limited to: Customer Identity and Access Management (CIAM)Registration and AuthenticationSingle Sign-On (SSO)Social LoginPasswordless AuthenticationProgressive ProfilingCustomer Account ManagementConsent and Preference ManagementPrivacy Compliance Management
Solution Design & Configuration

Ability to translate business requirements into scalable CDC solution designs.Experience implementing: RegistrationScreen SetsData SchemasSite Groups and Site AdministrationConsent Statements and Preference CentresAccount WorkflowsPolicies and Security SettingsCustom Data ModelsB2B module
Identity & Security Knowledge

Strong understanding of: OAuth 2.0OpenID Connect (OIDC)SAMLMulti-Factor Authentication (MFA)Identity FederationAuthentication and Authorization conceptsPrivacy, Security and Compliance requirements
Integration Expertise

Experience designing and supporting integrations between SAP CDC and enterprise platforms, including:SAP Service CloudConfluentHands on experience of:REST APIsWebhooksEvent-driven integrationsUser profile synchronizationCustomer master data management
Business Analysis & Consulting

Facilitation of business workshops and requirements gathering sessions.Functional specification development.Process mapping and fit-gap analysis.Impact and dependency assessment.Solution design documentation.Stakeholder management across business and technical teams.

Project Delivery Experience

The consultant should have proven experience across the project lifecycle, including:

Discovery and requirements workshops.Solution design and architecture alignment.Functional configuration and testing.Integration coordination.Data migration and identity migration activities.User Acceptance Testing (UAT).Production deployment and cutover support.Hypercare and transition to BAU support teams.

Testing & Quality Assurance

Development of test scenarios and test cases.System Integration Testing (SIT).User Acceptance Testing (UAT).Defect management and resolution.Release and deployment validation.

Desired Skills And Experience

Service Cloud, or broader SAP CX experience.Utility industry knowledgeKnowledge of GDPR, Australian Privacy Principles (APP), and customer data governance requirements.Agile delivery experience.

Our commitment to Diversity, Equity and Inclusion

Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

About UST

For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.

Skills

SAP Service Cloud, SAP Customer Data Cloud, Business Analysis, Customer Identity and Access Management, Identity and Access Management, Process Documentation, User Acceptance Testing, Project Management, Consent Management, Event-Driven Architecture, Master Data Management