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WalkMe Digital Adoption Specialist - South Bank, QLD

Flight Centre

Family & Parenting

Location: Queensland
Type: Full-time

About the Opportunity Join Flight Centre Travel Group as a WalkMe Digital Adoption Specialist and play a key role in helping people and software work seamlessly together. You’ll design, build and optimise in-platform …

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About the role

About the Opportunity

Join Flight Centre Travel Group as a WalkMe Digital Adoption Specialist and play a key role in helping people and software work seamlessly together.

You’ll design, build and optimise in-platform digital adoption experiences that improve productivity, drive operational efficiency and support consultants in their day-to-day work.

Working closely with Change & Adoption, Learning & Development, operational stakeholders and subject matter experts, you’ll create high-quality WalkMe content that is accessible, engaging and aligned to broader capability pathways.

This is an exciting opportunity to combine technical expertise, instructional design and user experience thinking to create meaningful business impact.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

Design and build WalkMe content, including smart tips, walk-thrus, blockers, launchers and surveys using sound instructional design principles
Maintain governance standards, best practices and scalable approaches across WalkMe implementations
Assess business needs and use cases, design impactful solutions and continuously improve outcomes through measurement and iteration
Manage the build, testing, deployment and maintenance of WalkMe content across digital platforms
Maintain accurate ticket updates and provide visibility of project status, priorities and next steps
Partner with Learning & Development teams to align WalkMe content with onboarding and capability pathways
Translate complex operational processes into intuitive, in-the-flow-of-work guidance with subject matter experts
Collaborate with business, technical and creative stakeholders to support software readiness, communications and training outcomes
Support agile development practices and continuous enhancement of the digital user experience
Measure solution effectiveness against KPIs and document solutions through UAT and user guides where required
Promote WalkMe best practices and build stakeholder awareness of digital adoption value
Build strong relationships with project teams and stakeholders across the business
Align WalkMe releases and activities with governance and intake processes
Continuously develop expertise in digital adoption, instructional design and change management

We would love to hear from you if you have:

Demonstrated experience designing, building and maintaining WalkMe solutions in a commercial environment strongly preferred. Experience with other digital adoption platforms will also be considered
Experience in instructional design or learning content development, ideally using tools such as Articulate Storyline or Rise
Experience translating complex operational or process knowledge into accessible learning content
Familiarity with software deployment, APIs and system integrations.
HTML, CSS and/or JavaScript experience is desirable
Proficiency in Microsoft Excel, Word and PowerPoint
Background in UX design, learning and development, change management or project management is advantageous
1-3 years of professional services or instructional design experience is desirable
Bachelor’s degree in IT, Instructional Design, Education or a related discipline desirable, or equivalent industry experience
Certificate IV in Training and Assessment regarded favourably

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with over 500 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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