Customer Enablement Specialist

Transgrid operates and manages the major high voltage electricity transmission network in NSW and the ACT, connecting generators, distributors and major end users.

Our core role is to connect electricity consumers to a safe, secure and reliable network through efficient maintenance, proficient operation of assets and prudent investment. Our network is the backbone of the NEM, enabling energy trading between Australia's three largest states along the east coast and supporting the competitive wholesale electricity market

The Customer Enablement Specialist will lead the end-to-end customer experience across the connection lifecycle, ensuring customers are supported from initial enquiry through to commissioning, operational release and ongoing optimisation.

The role represents the voice of the customer within the business, building trusted relationships and proactively advocating for customer needs to deliver successful outcomes.

This role will coordinate and influence cross-functional teams to reduce complexity, remove barriers and create a seamless customer journey, leveraging customer insights, industry knowledge and commercial acumen to identify opportunities that enhance customer value and improve business performance.

As a strategic customer partner, the role will contribute to strengthening customer satisfaction, accelerating delivery outcomes and supporting Australia's energy transition.

You will bring:

• Tertiary qualifications at degree level in an appropriate discipline, or equivalent relevant experience.
• Demonstrated experience in strategic account management, customer relationship management or a similar role, with a proven ability to build trusted, long term stakeholder relationships.
• Strong knowledge of the electricity industry, including transmission network connections, renewable energy projects and the end-to-end connection lifecycle.
• A sound understanding of the National Electricity Rules and their application across connection enquiries, applications, commissioning and operational release.
• Exceptional stakeholder engagement, communication and influencing skills, with the ability to work effectively across all organisational levels, including senior leaders and executives.
• The ability to coordinate multiple stakeholders and specialist teams to deliver seamless customer outcomes, supported by strong commercial judgement and experience using CRM platforms such as Salesforce.

Why this role?

This is an opportunity to play a key role in supporting customers through some of Australia's most significant energy and renewable infrastructure projects. At Transgrid, you'll combine strategic relationship management with industry expertise to help customers navigate complex connection processes, unlock value and contribute to the nation's energy transition

Our Values

Transgrids core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrids people, who embody them every day.

Recognition & Reward

We believe in providing our people personal, professional and social benefits so that they can deliver their best work every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, flexible workplace policies, 20 weeks paid parental leave and more!

Applications close on the 27th August 2026 - Please note, our vacancy close dates may be subject to change, and we will assess applications as they are received.

Join us in shaping the future of Australia's energy network. Apply today and be a key part of the transition to a sustainable energy future.

Transgrid is committed to Health and Safety, the Environment, Equal Employment Opportunity, Diversity and Ethical Practices. All applicants are expected to demonstrate an understanding of and commitment to these areas.

We do not accept agency introductions as Transgrid operates a direct sourcing model.