Administration Officer - Central Virtual Integrated Community Care (VICC)

Put your customer service skills to work in healthcare!

Help connect patients to the right care! Join our VICC team in this permanent part-time Customer Support Officer role, where you’ll coordinate referrals, provide exceptional customer service and support the delivery of integrated care across Metro South Health. Training provided.

As a Customer Support Officer with the Central Virtual Integrated Community Care (VICC) team, you will play an important role in coordinating referrals and connecting patients with the right services across Metro South Health. You will provide high-quality customer service, manage referral information and support the smooth operation of the team through accurate administration and effective communication.

• Coordinate the timely receipt, processing and completion of referrals in line with established pathways and eligibility criteria.
• Communicate confidently with patients, referral sources and health service staff by phone and email.
• Maintain accurate patient information and perform high-level data entry across multiple information systems.
• Provide a range of administrative support, including managing enquiries, correspondence, messages, documents and spreadsheets.

Training will be provided to successful applicants, making this a great opportunity for someone who is motivated to develop their skills in a healthcare environment.

We are looking for a customer-focused and organised person who can communicate effectively, manage competing priorities and contribute positively to a collaborative team environment.

You will bring:

• Strong verbal and written communication skills with a commitment to excellent customer service.
• Excellent organisation skills and the ability to manage workload and meet deadlines.
• Strong problem-solving skills, attention to detail and a high level of data accuracy.
• Intermediate computer skills and the ability to confidently learn and use multiple information systems.

Check out our quick tips and application essentials!

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.

We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.