Client Services Specialist

Lex Medicus is seeking a highly organised and customer-focused Client Services Specialist to join our team. In this pivotal role, you'll be the first point of contact for clients and medical experts, managing appointments, coordinating bookings, supporting key accounts, and ensuring every interaction delivers a positive customer experience.

We are seeking a highly motivated and organised professional who enjoys a fast-paced environment where no two days are the same and where relationship building, problem solving and service excellence are valued.

Job Description

As a Client Services Specialist, you will play a key role in supporting our clients, medical experts and internal teams by:

Managing appointments and bookings from enquiry through to completionProviding outstanding customer service via phone, email and online platformsBuilding and maintaining strong relationships with clients and stakeholdersSupporting customer onboarding and assisting users with online systems and portalsManaging special requests and resolving enquiries professionally and efficientlyIdentifying opportunities to promote additional services and specialtiesCoordinating with Operations, Quality and Administration teams to ensure seamless service deliverySupporting medical experts by managing availability and scheduling requirementsMaintaining accurate records and documentationContributing to business development initiatives and client engagement activities

Qualifications

You'll bring:

Experience in customer service, client services, account management or administrationExcellent communication and relationship-building skillsStrong organisational and time-management abilitiesExceptional attention to detailA solutions-focused mindset with the ability to manage competing prioritiesConfidence working with technology and online systemsA collaborative and positive approach to teamworkReliability, adaptability and a strong customer-first attitudeExperience within the legal, insurance, medical or allied health industriesExperience managing appointments, scheduling or customer bookingsExposure to KPI-driven environments

Additional Information

If you're a customer service professional who thrives on building relationships, delivering exceptional experiences and keeping things running smoothly, we'd love to hear from you.

For a confidential discussion, contact Cassie Butcher, Talent Acquisition, on 0437 079 112 or cassie.butcher@medhealth.com.au, quoting REF10274J.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.