Store Consultant (Customer Service)

About The Role:  

Reporting into the Centre Manager, our Storage Consultants are vital within our business, as they work closely with our customers and deliver seamless service.  We are now looking to recruit a Full Time Storage Consultant to work in our Moe centre, you will also have the opportunity to support in one of our new up and coming centres in Traralgon.

The role is exciting & varied, encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.  

Key Responsibilities:

• Deliver the ultimate customer experience by supporting and guiding our customers in making the best choice for their storage needs. 
• Conduct centre tours and walk throughs, showcasing our facilities. 
• Maintain the centres presentation, cleanliness and general operational duties. 
• Action general administration duties such as customer contracts, inventory, and insurance claims. 
• Achieve KPIs and targets to ensure our centres always represent our high standards. 
• Maintain a safe and secure centre by adhering to workplace health and safety procedures.  

About You: 

• FULL Driver’s license and car (required). 
  
• Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders. 
  
• Customer-centric and sales oriented. 
• Proficient at using technology and multitasking between different systems.
• Motivated and proactive, with a positive attitude. 
• Ability to work well in a team and autonomously. 
• Growth mindset with a genuine willingness to learn. 
• The ability to work on a rotating roster, with every second Saturday from 9am-2pm. 

 About Us: 

Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy. 

If you are looking to be part of a great company doing great things, we’d love to hear from you! 

 Benefits of Working with Us: 

• Permanent role with an industry leader
• Rotating roster, no Sundays, no late night shifts, and public holidays off for great work-life balance. 
• Structured training with a continued focus on development. 
• Onsite car park included. 
• Generous company paid parental leave. 
• Discounts on a range of storage services including units and merchandise. 
• Unique wine offers and discounts through our subsidiary company Wine Ark. 
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more 
• 24-hour wellbeing support for you and your family through our Sonder partnership. 
• Reimbursements for approved wellbeing services under our WellNS Wallet program. 
• Ability to earn referral incentives. 

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.