Team Leader, Residential Intake

Bring your skills, compassion and care to support people affected by alcohol and other drugs. Join our team at Odyssey House NSW and help us reconnect lives, families and communities. 

Be part of the diverse and inclusive culture we’re building in which our clients, staff and broader community feel safe, respected and valued.  

Take your opportunity to thrive at a leading not-for-profit where we trust in your limitless potential. 

Odyssey House NSW’s trauma-informed services set us apart as a leader in the support service space for alcohol and other drugs dependency. Our teams help clients to meet their goals and address underlying trauma and mental health issues, while also developing new skills to improve all aspects of their lives. 

We provide a diverse range of services to individuals, families and community education. Our services include withdrawal services; one-on-one assessment and treatment by psychologists and counsellors; group therapy; residential rehabilitation; and free education at Odyssey College.

 Our organisation takes safeguarding children and young people seriously, and as an employee of Odyssey House NSW, you are required to meet the behaviour standards outlined in our Code of Conduct.

Find us at our head office in Redfern and at our network of residential rehabilitation and community sites which span across Greater Sydney, the Southern Highlands and Blue Mountains. 

If you are interested in this opportunity, meet the selection criteria and believe you are a great fit for our organisation, apply using the link.

Only shortlisted applicants will be contacted.

• Lead the intake team engaging with clients seeking admission to our residential program and supporting them on their recovery journey.
• Develop strong working partnerships with Drug Courts, MERIT Teams, Detoxification Services and more.

The Odyssey House Residential Program is a large, mixed gender, drug and alcohol rehabilitation program where clients participate in either a 12 week short term recovery program or a longer term program. Odyssey House is a Therapeutic Community, a structured recovery orientated environment where residents provide mutual support.

DUTIES INCLUDE:

• Leading and co-ordinating the intake team with responsibility for the allocation of work.
• People management including, recruitment, onboarding, performance management with the Senior Residential Programs Manager, performance appraisals, mentoring and support.
• Provide direct support and line supervision to the intake team.
• Provide direct input into procedures relevant to the intake team and intake/admission processes.
• Facilitating and supporting people on their recovery journey, handling the assessment and admission process.
• Administrative tasks as required including but not limited to file management, report writing, auditing
• Lead the admissions review group meeting to determine suitability of applicants to the program.

SELECTION CRITERIA:

• Experience leading teams, providing support and mentoring
• Experience relating to quality improvement, responding to client feedback, complaint management
• VET Certificate or Diploma in relevant area or in process of obtaining.
• Experience with supporting people with AOD support needs and/or mental health support needs.
• Demonstrated experience working within a residential or similarly complex program of facility.
• Computer literacy
• Hold a current NSW Driver's License.
• Unlimited right to live and work in Australia.

• Odyssey House is committed to safeguarding and promoting the welfare of children and young people and expects all Staff to share in this commitment. Successful Candidates will be subject to background checks and undertake mandatory Safeguarding Children and young people Training. As such successful candidates will be required to have obtained:

• WWCC number (paid employment)
• National Police Record Check (>1 yr old).
• COVID Vaccinated

Applications Close:         28th August 2027