Operations Specialist

Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role
12 Month Fixed Term Contract | Melbourne Based | Hybrid Office
As part of the E&I Enablement Operations team, you will play a key role in delivering electrification products to AGL customers-including solar, battery, EV charging, energy plans, and home energy solutions.

You will manage the end-to-end customer journey for managed installations, from sale through to invoicing. This includes coordinating installer partners, overseeing site inspections and grid connection processes, scheduling installation activities, and ensuring all documentation and invoicing requirements are completed accurately and on time.

Working closely with internal teams and external partners, you will ensure installations are delivered as planned, maintain strong service levels, and support smooth operational delivery. You will also contribute to supply chain coordination to align stock with deployment plans and provide regular reporting on performance, timelines, and operational outcomes to stakeholders.

What you'll be doing:

• Own the end-to-end delivery of Solar and Battery installations, ensuring a seamless customer journey from sale to invoicing
• Manage and strengthen partner relationships, driving performance against SLAs
• Collaborate with Sales and Customer Service to optimise customer outcomes
• Deliver clear, actionable operational reporting on performance and progres
• Identify opportunities to streamline processes and improve operational efficiency

About you:

• Proven experience in the renewable energy sector.
• Demonstrated ability to deliver projects/programs to deadlines in a fast-paced environment
• Confident using digital tools, apps, and cloud-based scheduling systems
• Strong attention to detail with experience managing documentation and compliance requirements
• Experience coordinating schedules and managing multiple workflows simultaneously

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Service Delivery - Group