Head of Operations - Remote / Work From Home

• Highly regarded national organisation
• Empowering culture with WFH flexibility
• Full-time role offering competitive salary plus salary packaging

Eating Disorders Families Australia (EDFA) is the only national organisation providing support, education, advocacy and counselling solely for carers and families impacted by an eating disorder. EDFA was established by a group of passionate parents who wanted other families to have access to the support they lacked and therefore Lived Experience is at the heart of everything we do. EDFA operates five national programs across Support, Counselling and Education portfolios as well as a national advocacy program. EDFA is a 100% remote working and BYO device environment. 

EDFA is pursuing an ambitious national growth agenda, including strong government funding proposals and exploration of scalable fee‑for‑service models.

Purpose of the Role

The Head of Operations’ purpose is to lead the corporate services functions and strengthen organisational sustainability through robust compliance systems, governance support, workforce capability, human resources leadership, and enterprise risk management.

The role provides executive level organisational support services that enable the Executive Director and Programs leadership to focus more strategically by improving organisational infrastructure and operational oversight.

As a key member of the Executive Leadership Team (ELT) the Head of Operations will actively contribute to organisational decision-making adding value and unique insights through financial, human resources and risk and compliance lenses.

The Head of Operations’ position is funded by a philanthropic grant over three years and consequently has the responsibility to actively and meaningfully contribute to organisational growth and success to ensure the ongoing viability of the position.

Duties:

• Executive oversight of core organisational operations, including:
  • Finance
  • Human Resources / Workforce Coordination & processes.
  • Governance administration.
  • Risk and Compliance.
  • Technology, Systems and Infrastructure.
  • Policies and procedures.
• Implementation and monitoring of organisational strategic and operational plans
• Coordinate organisational reporting requirements including:
  • Board and committee reporting.
  • Compliance reporting.
  • Funding acquittals support.
  • Financial audit coordination.
• Lead operational implementation of governance and risk frameworks.
• Maintain and improve organisational policies, procedures, and systems.
• Lead human resources and workforce management processes including:
  • Recruitment coordination.
  • Onboarding / offboarding.
  • Contractor administration.
  • Leave and workforce tracking.
  • Performance review systems.
• Oversee organisational technology and digital infrastructure coordination.
• Work in partnership with the Head of Programs to ensure operational alignment with NSQDMHS and other compliance obligations.
• Work collaboratively with the Head of Programs to implement and operate the EDFA Quality Framework including external audit preparation and the conduct of internal independent quality audits.

• Coordinate operational aspects of remote workforce management.
• Support budget monitoring in partnership with finance staff and Executive Director.
• Identify operational efficiencies and continuous improvement opportunities.

In addition to the above, the Head of Operations shall assist the company secretary in providing secretariat and coordination services to the Board as required, including:

• Oversee Board and committee administration processes.
• Maintain governance registers, policy schedules, and compliance calendars.
• Coordinate risk management and incident reporting processes in partnership. with the Head of Programs.
• Ensure organisational records, documentation and governance registers. remain current, accurate and compliant.
• Support preparation for audits, accreditation, and reviews.

The ideal candidate will possess the following:

Essential

The Head of Operations should have a wide generalist executive management background gained in a not-for-profit environment or demonstrate the capability to adapt their commercial skill set to a vibrant and successful not-for-profit.

• Experience in operations management within an NFP, health, community services environment, or commercial enterprise.
• Strong understanding of governance, compliance, and organisational systems.
• Experience managing HR and operational processes.
• Financial literacy and confidence interpreting budgets/reports.
• Strong project management and organisational skills.
• Ability to implement systems and process improvements.

• Current Working With Children Check and National Police Check.

Desired

• Lived experience as a carer of a person experiencing an eating disorder.
• Strong understanding of eating disorders and the impact on carers and families.
• Accounting or finance or HR background.
• Master of Business Administration

Personal Attributes

• Highly organised and detail oriented.
• Calm and solutions focused.
• Strong executive judgment and discretion.
• Collaborative leadership style.
• Demonstrated capability to operate effectively in complex, ambiguous and evolving environments.
• Able to balance operational detail with strategic priorities.

next steps

To submit your application, please click ‘Apply Now’ by the closing date.