ICT Support Technician

• Provide Level 1 and Level 2 technical support for hardware, software and network issues.

• Install, configure and maintain desktop computers, laptops, Windows operating systems and business applications.

• Diagnose and resolve hardware, software and system performance issues.

• Assist with user account management, password resets and access permissions.

• Support LAN connectivity and basic network troubleshooting.

• Perform system updates, software installation, antivirus monitoring and data backup.

• Maintain IT equipment and asset registers.

• Assist with testing and implementing new software and system upgrades.

• Escalate complex technical issues when required.

• Maintain technical documentation and support records.

• Ensure compliance with IT security policies and organisational procedures.

• Provide friendly and professional technical support to staff and assist with improving IT support processes.

Other Requirements

• Relevant qualification in Information Technology, Computer Systems or a related field.

• Previous experience in an ICT Support Technician or similar IT support role.

• Knowledge of Windows operating systems, computer hardware and basic networking.

• Good troubleshooting and analytical skills.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.

• Good attention to detail and time management skills.