Administration Manager

John Fawkner Private Hospital is seeking an experienced and strategic Administration Manager to lead the delivery of exceptional, patient-centred administrative services and help shape the future of our hospital. As a key member of the leadership team, you will drive operational excellence, optimise patient flow, enhance the customer experience, and build the capability of a large and diverse administration workforce.

This pivotal leadership role offers the opportunity to make a significant impact on operational efficiency and patient outcomes while championing an industry-leading patient experience. Working closely with the Director of Finance and Support Services and the broader leadership team, you will develop and implement strategies that support the hospital's financial, operational, and patient flow objectives, while driving continuous improvement across a broad portfolio of services.

About the Role

As Administration Manager, you will:

Lead a High-Performing Team

• Inspire, coach and develop administration teams to achieve outstanding results.
• Drive workforce planning, rostering and capability development.
• Foster a positive, values-led and safety-focused culture.
• Manage employee performance across the full employment lifecycle.

Enhance the Patient Experience

• Ensure seamless patient administration processes from booking through to discharge and billing.
• Deliver exceptional service to patients, families, visiting medical officers and key stakeholders.
• Maintain high standards of patient privacy, confidentiality and data accuracy.
• Lead continuous improvement initiatives and quality activities.

Drive Operational Excellence

• Lead and coordinate administration processes that support efficient patient flow across the hospital, including admissions, theatre scheduling, patient access and discharge processes.
• Partner with clinical and operational leaders to improve throughput, reduce delays and enhance the patient journey.
• Monitor and improve key performance indicators across quality, service and financial outcomes.
• Act as the escalation point for administration and patient access issues.
• Support hospital-wide initiatives that improve efficiency and patient access.

Deliver Business Outcomes

• Use data and performance metrics to drive operational improvements.
• Partner with the Director of Finance and Support Services to support strategic initiatives that enhance patient flow, operational performance and commercial outcomes.
• Lead administration service improvements that align with the hospital's long-term growth and operational objectives
• Partner closely with clinical leaders, finance teams and key stakeholders to achieve organisational goals.
• Support revenue cycle performance through effective oversight of patient administration, billing processes and financial clearance activities.
• Utilise financial and operational data to identify opportunities for improvement and drive sustainable outcomes.

About You

Essential Criteria

• Proven leadership experience managing administration or operational teams.
• Experience leading staff performance, development and engagement.
• Demonstrated success managing KPIs across workforce, quality and financial outcomes.
• Strong stakeholder management skills with the ability to influence and collaborate effectively.
• Experience implementing process improvements and driving change initiatives.
• Exceptional communication, problem-solving and decision-making capabilities.
• Demonstrated strategic thinking capability with the ability to align operational priorities to broader organisational objectives
• Proven ability to build relationships and influence outcomes across multidisciplinary stakeholder groups.

Desirable Criteria

• Experience working within an accredited healthcare environment and a sound understanding of National Safety and Quality Health Service (NSQHS) Standards.
• WebPAS Patient Management System knowledge
• Health fund contracts knowledge

Qualifications

Mandatory

• Diploma qualification in Frontline Management, Business Management or a related discipline (or working towards completion).

Desirable

• Bachelor's degree in Healthcare Management, Business or a related discipline (or working towards completion).

About us
John Fawkner Private Hospital is located in the northwest of Melbourne. With 186 registered beds, a 12 cubicle Emergency Department, 5 operating theatres, 12 bed critical care complex and busy Day Procedure Unit the hospital provides a wide range of services to its community. The hospital specialises in orthopaedics, general surgery, general medicine, oncology, cardiology, urology, plastic surgery, ENT and gynaecology.

Why Healthscope?
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You'll also benefit from

• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patients' lives.

Applications close: 28/08/2026

To Apply: click on the 'Apply' button to access our online application form. For any questions, you can email ••••@healthscope.com.au

The successful candidate will be offered a competitive salary package commensurate with their skills, experience and qualifications.

More Information

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

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