Part-time Retail Sales Assistants & Ops Coordinator - Chadstone

About Us:

We spend a third of our lives sleeping, so we thought we’d make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night’s sleep. 

With big plans ahead for 2026, we're thrilled to be opening our fifth Melbourne store at Chadstone. As we continue to grow, we're looking for talented Part-time Retail Sales Assistants and a Fixed-term (6 month) Part-time Store Operations Coordinator to join our Retail Team from mid-October.

This is a unique opportunity to be part of an exciting new store launch and help build something from the ground up. From creating an exceptional customer experience to shaping store culture and supporting a high-performing team, you'll play a key role in bringing the Sheet Society experience to life from day one.

We’re currently accepting applications for:

• A team of experienced Part-time Retail Sales Assistants - 15-20 hours per week
• An experienced Store Operations Coordinator from October to January - 15-20 hours per week
  

About You:

We’re looking for retail team members who are positive, passionate and know how to deliver a world class experience. You’re a team player who has the ability to engage and connect with those around you to achieve our collective goals. You’re accountable, driven and the ultimate support crew to those around you.

About the Role:
These aren’t typical retail roles, but instead an opportunity to bring Sheet Society to life and help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers, and an immersive space that feels just like home. We pride ourselves on ‘delivering the dream’ and making each moment memorable for our customers.

Key Responsibilities:

• Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador and providing a cohesive brand experience and level of service that is second to none.
• Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
• Providing consistent, engaging service in-store, establishing customer needs and finding solutions across our brands and products.
• Reviewing, driving and being accountable as a team to smash sales and KPI targets.
• Working as part of a team to deliver extraordinary experiences and results; with measures of success such as AOV, Conversion and Productivity metrics.

• Assisting in the rollout of Visual Merchandising store or bed changeovers.
• Ensuring that all system procedures communicated are being followed to ensure 100% accuracy with inventory.
• Ensure the store floor is refilled and visually representable each day while meeting VM standards.
• Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.

• Fixed-term, Part-time Store Operations Coordinator -  Through strong inventory management, stock accuracy, administration and operational processes, you'll create the foundations that enable the team to deliver an exceptional customer experience.  Working closely with the Store Manager and Assistant Store Manager, you'll play a central role in keeping the store running smoothly through tight stock management and efficient replenishment processes. From the back of house to our dedicated off-site location, you'll oversee the flow of stock end-to-end ensuring inventory is accurate, well-organised and keep shelves trade-ready every day.

Skills & Attributes required for this role:

• Previous retail, hospitality or related service industry experience (at least 1 year), with a strong background in smashing sales targets. 
• Genuine passion for top notch customer service, helping people end to end with a natural ability to develop long-lasting customer relationships.
• Creatively minded, with the ability to support people making the right product and styling decisions to ensure they have the sweetest nights sleep!
• Demonstrated flexible and positive attitude, able to work independently.
• Excellent verbal communication skills and strong attention to detail.
• You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.

Why You'll Love It Here:

At Sheet Society, it’s more than a workplace, it’s a community. With that in mind, we’re committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include:

• Generous staff discounts on Sheet Society, Resting and Sleep Well products 
• Quarterly Resting product allowance 
• Quarterly Team Training and Development Meetings 
• Team celebrations, rewards and recognition

Our Values in Action:

Good Humans: We’re Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us.

Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality.

Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better — for everybody.

Support Crew: We’re committed to you, and your sleep. Whether it's a great product, or great service — and when things don’t go to plan, we’re here to make it right.

Ready to Join the Dream Team?

When applying be sure to include your resume that showcases why you're the ideal fit for Sheet Society. 

Show us your personality! 🎬

As part of your application, we'd love you to share a short video (max 5 minutes) answering the questions below. This isn't about production value - a quick phone selfie video is perfect. We just want to get a sense of who you are and how you connect with people. 

Please answer these four questions:

1. Tell us your name, and describe yourself in three words your friends would use.
   
2. Tell us about a time you turned a not-so-great situation into a great one for someone else.
3. What does great customer service look like to you, in your own words?
4. What's something about Sheet Society that excites you?
   

A few tips:

• Find a quiet, well-lit spot
• Speak clearly and be yourself - we want to see your genuine personality
• No need for multiple takes - we'd rather see the real you than a rehearsed version
• You'll be prompted to include a link to your video in your application. This can be an iCloud, Dropbox or GoogleDrive link (or similar) 
• Having trouble? Contact peopleandculture@sheetsociety.com and we'll help you out 

Your video will only be viewed by our hiring team as part of the recruitment process for this role.

Applications close end of day Sunday 6 September.
Shortlisting of candidates will commence prior to this date, so please don’t delay submitting your application. 

Let’s make every third of our lives spent in bed not just comfortable, but unforgettable. Hop on board and let’s shake up the world of retail together.

We are proud to be an equal-opportunity employer that seeks to recruit, develop and retain the most talented individuals from a variety of backgrounds. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.