Device Care Centre QA Team Member

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

International and Local mentoring programsTwo recharge days, and a cultural day annually to support work/life balance and celebrating what's important to youDiscounted Employee Share Purchase ProgramDiversity panels and employee resource groups10 weeks company paid parental leave including superannuation contributions while on unpaid leaveDevelopment programs and support for higher educationNovated vehicle leasingVolunteering leave to give back to the communities we serve

What's the role about?

Based in our Auburn Device Care Centre, and in a permanent full time capacity, this role will see you:

Defect validation with customer complaintsInvestigate and validate reported defects in mobile devices based on customer complaintsPerform manual functional tests on phones to confirm the presence and nature of the defectAccurately process product returns in the internal systemMaintain up-to-date records of return transactions for tracking purposesCreate and manage return orders using Assurant softwareAdherence to QA SOPs (Standard Operating Procedures)Participate in regular training and updates to stay aligned with the latest QA practicesRecord inspection results and escalate any deviations or non-conformitiesPromote a quality-first mindset, accountability, and clear communication within the teamParticipate in regular training sessions to stay aligned with the latest QA practices and toolsContribute to team discussions and initiatives aimed at improving QA processes and customer satisfaction

Does this sound like you?

Experience in mobile device testing or consumer electronics QA preferredQA experience in warehousing or logistics environment highly desirableStrong attention to detail and a commitment to maintaining high-quality standardsExcellent communication and documentation skillsAbility to follow defined processes and procedures accuratelyGood organizational skills and the ability to manage multiple tasks simultaneouslyEffective communication skills and the ability to work well within a teamBasic proficiency in using computers and inventory management systemsPhysical ability to perform tasks requiring standing for extended periods and handling devices

Interested? We've love to talk more...

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.