Regional Service Manager

Join a purpose-driven organisation where people come first. 

At Strive Community Care, we are a purpose-driven human services organisation committed to building safer, stronger communities where children, young people, families and people with disability can thrive. 

As a growing Queensland-based, for-purpose organisation, we deliver trauma-informed, person-centred services across family preservation, out-of-home care and disability support. Guided by our values and CREATE Model of Care, we work to ensure every person experiences safety, belonging, opportunity and respect. 

About the Role

The Regional Manager provides operational leadership and oversight across a cluster of Out of Home Care (OOHC) services in South-West, including Toowoomba region and South-east areas. t Leading Therapeutic Care Managers, the role ensures the delivery of high-quality, trauma-informed, therapeutic and culturally safe care that supports positive outcomes for children and young people in statutory care.

The Regional Manager provides supervision, guidance and practice support to teams, ensures services meet organisational, legislative, contractual and OOHC requirements, and maintains strong relationships with the Department of Child Safety and other key stakeholders.

The role also leads service quality and continuous improvement, supports effective case planning, and participates in the shared regional 24/7 On-Call system.

The position reports to the Care Services Manager.

What You'll Be Doing

You'll be responsible for:

• Providing leadership, supervision and mentoring to Therapeutic Care Managers and supporting effective team practice.
• Overseeing OOHC services to ensure they are trauma-informed, therapeutic, child and youth-focused, culturally safe and aligned with relevant legislation, standards, contracts and Strive policies.
• Supporting teams to respond effectively to the complex needs, behaviours and developmental needs of children and young people in care.
• Leading the local interface with the Department of Child Safety regarding referrals, case reviews, care planning, placement matters and transition/exit planning.
• Building strong relationships with Child Safety, QLD Health, Youth Justice, schools, families, service providers and community stakeholders.
• Monitoring service quality, client documentation, data, reporting and compliance requirements.
• Leading continuous improvement through case reviews, service reviews, client feedback and quality assurance processes.
• Supporting effective responses to critical incidents, complaints and significant safety risks, including self-harm, suicidal ideation, aggression and child safety concerns.
• Monitoring OOHC facilities to ensure they are safe, well maintained, homelike, child and youth-friendly and compliant with WHS requirements.
• Ensuring appropriate financial, HR, administrative, asset and risk management processes are followed.
• Participating in the shared regional 24/7 On-Call system and providing practice advice and support as required.

About You

Essential

You'll bring:

• A degree in Social Science or a related field, or substantial relevant experience combined with a relevant Community Services Diploma.
• Significant experience working with vulnerable children and young people in the statutory care system, preferably in residential care.
• Experience supervising, mentoring and developing teams supporting children and young people with complex needs and complex needs and behaviours of concern.
• Strong knowledge of child and adolescent development and contemporary trauma-informed, therapeutic, strengths-based and child-safe practice.
• Knowledge of the Queensland Child Protection and OOHC system, including relevant legislation and standards.
• Demonstrated experience in program management, service monitoring, continuous improvement and meeting contractual requirements.
• Strong communication, decision-making, risk management and stakeholder engagement skills.
• Demonstrated cultural competence and a commitment to working respectfully with Aboriginal and Torres Strait Islander peoples, Aboriginal Controlled Organisations and culturally diverse communities.
• A genuine commitment to the safety, wellbeing, rights and best interests of children and young people.
• Current Working with Children Check (Blue Card).
• Current First Aid Certificate, or willingness to obtain one within four weeks.
• Current Australian Driver's Licence.
• Ability and willingness to participate in a shared regional 24/7 On-Call system.

Desirable

• Experience in program design, service review and performance monitoring.
• Experience in a senior or regional management role within OOHC, residential care or human services.
• Experience working collaboratively with statutory child protection and other government, health, education and community services.

Important to Know

• Full-time position (1.0 FTE)
• Remuneration in accordance with the SCHADS Award
• Participation in a shared regional 24/7 On-Call roster
• Frequent regional travel required
• Flexible working hours required
• Based in Ipswich
• Hybrid working arrangements may be available, subject to operational requirements

Why Join Strive Community Care?

When you join Strive, you'll become part of an organisation committed to making a genuine difference in the lives of children, young people, families and people with disability.

We offer:

• Purpose and impact – Lead services that make a genuine difference in the lives of children and young people.
• Leadership and influence – Strengthen service quality, practice and outcomes across OOHC services.
• Growth and development – Contribute to continuous improvement within a growing organisation.
• A supportive culture – Work alongside committed, collaborative leaders and teams.
• Values-led practice – Be part of a culture grounded in safety, belonging, opportunity and respect through our CREATE Model of Care.

Our Commitment

Strive Community Care is committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations and gender identities. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to reconciliation and increasing First Nations employment across our organisation.

Strive Community Care acknowledges the Traditional Custodians of the lands on which we work and pays respect to Elders past and present.

Apply Now

If you're an experienced leader committed to developing strong teams, delivering quality care and achieving positive outcomes for children and young people, we'd love to hear from you.

Apply today and make a meaningful difference with Strive Community Care.