Team Leader

Team Leader, Teacher Engagement and Registration

Melbourne CBD | Hybrid working

Salary range Grade 4: $92,600 - $105,064 (this range is subject to increase following current EBA negotiations)

Lead, coach and support a team delivering high quality teacher registration services.

 The Victorian Institute of Teaching (VIT) is seeking an experienced and people-focused Team Leader to support the delivery of effective, timely and high-quality teacher registration and customer support services.

This role will lead a team of Teacher Engagement and Registration Officers within a high-volume, complex regulatory environment. With strong focus on people leadership, you will build team capability, and create a positive and collaborative team culture.

About the role

Reporting to an Assistant Manager within the Teacher Engagement and Registration Branch, you will manage a team of up to 12 direct reports

You will oversee the team's day to day organisation and performance, provide coaching and guidance, and support team members to manage complex applications, enquiries and escalations. You will also undertake quality assurance activities as well as help identify and implement improvements to service delivery.

Key Responsibilities

• lead, coach and support a team of Teacher Engagement and Registration Officers to deliver high-quality and timely services
• set team priorities, allocate work and monitor performance against agreed standards
• provide guidance on complex applications, enquiries, escalations and sensitive matters
• manage performance and capability through regular feedback, development planning and targeted coaching
• undertake quality assurance and apply legislation, policies and frameworks to support consistent decision making and effective risk management
• identify and implement improvements to processes, systems and service delivery
• prepare high-quality reports, briefs and correspondence on complex matters.

About you

You are an experienced team leader who enjoys supporting people to perform at their best. You bring a practical and approachable leadership style, with the confidence to manage performance, provide constructive feedback and support the team through complex or sensitive work.

• experience managing team performance, including performance development plans, capability building and the resolution of performance concerns
• ability to create a positive team culture while maintaining accountability for quality, timelines and service standards
• strong judgement and experience managing complex enquiries, escalations or sensitive customer matters
• ability to interpret and apply legislation, policies and operational frameworks and translate them into effective risk management practises
• strong relationship management skills and the ability to motivate and support multidisciplinary team.

Why join us

At VIT, your work has genuine purpose and impact. In this role, you will have the opportunity to

• lead and shape a motivated team of regulators
• support the delivery of fare timely and high-quality teacher registration services
• collaborate in a supportive team environment where ideas and contributions are valued
• work for a forward-thinking regulator focused on child safety, continuous improvement and excellence.

How to apply

To apply, please submit your current resume and a cover letter outlining your relevant skills, experience and suitability for the role. If you're applying via Seek job board, please click "Apply" to view the PD.

Recruitment and selection process

During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check.

Applications close: 20 August 2026