Business Practice Improvement Officer

About the role

Mater is seeking a Business Practice Improvement Officer to join our Planned Care team at our South Brisbane Campus on a maximum-term contract from 31 August 2026 to 24 September 2026.

This is an exciting opportunity to contribute to the continuous improvement of outpatient and procedural services by leading business process initiatives, supporting transformational projects, and using data-driven insights to enhance patient access, operational efficiency, and service delivery across Mater Health.

Salary range: $70.32 - $75.47 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

In this role, you'll partner with clinical and operational leaders to drive process improvements that deliver better outcomes for patients and the organisation. You will:

• Lead business process improvement initiatives across Planned Care.
• Analyse operational data and performance trends to identify opportunities for improvement.
• Support the implementation of service redesign, digital initiatives, and transformational projects.
• Develop and maintain business processes, policies, and governance documentation.
• Monitor outpatient performance, including waitlists, patient access, and activity reporting.
• Investigate data anomalies and recommend practical solutions to improve performance.
• Collaborate with multidisciplinary stakeholders to optimise outpatient services.
• Support compliance with Specialist Outpatient Services Implementation Standards (SOSIS) and relevant legislative requirements.
• Provide expert advice, reporting, and insights to inform operational and strategic decision-making.

About you

You are an analytical and collaborative improvement professional who enjoys solving complex problems and delivering meaningful change within a healthcare environment. You will bring:

• Minimum two years' experience in a senior role within a healthcare setting.
• Qualifications in Business Administration, Project Management, Quality Improvement, or a related discipline (tertiary qualifications highly regarded).
• Demonstrated experience leading business improvement or change initiatives.
• Strong analytical skills with experience interpreting operational data and producing meaningful insights.
• Advanced communication and stakeholder engagement skills, with the ability to influence at all organisational levels.
• Experience using Microsoft Excel, Power BI or similar business intelligence tools.
• Knowledge of healthcare improvement frameworks, with experience in continuous improvement methodologies.
• Understanding of SOSIS, Activity Based Funding, or patient administration systems (highly regarded).
• A collaborative approach and a passion for improving patient outcomes through innovative service delivery.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Friday 14th August 2026–please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.