Operations Enablement Manager- Financial Crime Services

You’re a leader who sees opportunity where others see complexity.

You bring a strong customer mindset, thrive on continuous improvement, and know how to unlock performance through people, process and systems.

At Commonwealth Bank, our purpose is to build a brighter future for all. As an Operations Enablement Manager, you’ll play a critical role in shaping how we deliver for our customers by simplifying operations, driving productivity, and embedding smarter ways of working.

Do work that matters

You will lead a high-performing team focused on delivering quality outcomes for our Financial Crime Operations teams. You’ll be driving operational excellence, removing friction, and uplift the ways in which we work. This role is ideal for a leader who is passionate about transformation, optimisation, and building capability in others.

Key responsibilities include:

Leading and developing a cohesive, high-performing team, fostering a culture aligned to The CBA Way and focused on continuous improvementLead end-to-end workforce enablement services, ensuring seamless onboarding and consistent Day 1 readiness for our stakeholdersIdentifying and removing operational impediments to streamline processes and improve outcomes for our customersEnsuring strong risk management practices and adherence to governance, controls and policiesLeading end-to-end transformation and uplift activities, embedding sustainable change into BAUPartnering with stakeholders to deliver initiatives that improve customer and business outcomesActing as a key thought leader on process improvement and operational best practice

We’re Interested In Hearing From People Who Have

Proven experience leading teams in complex operational environmentsA strong customer and risk mindset, with a track record of delivering customer-centric solutions while effectively managing risk and regulatory obligationsDeep experience in process optimisation, continuous improvement and operational excellenceThe ability to make sound decisions in complex or ambiguous environmentsExceptional stakeholder engagement and communication skillsExperience designing and embedding operating rhythms, SOPs and scalable processesA proactive approach to identifying risks and implementing effective controls

Your leadership style

You are a people-first leader who creates exceptional teams and leads with ownership, curiosity and humility. You simplify complexity, empower others, and consistently challenge the status quo to deliver better outcomes.

Candidates with 2+ years in people leadership will be strongly preferred.

Working with us

At CBA, we’re committed to creating a workplace where everyone can thrive. We support flexibility, encourage growth and development, and empower you to make a meaningful impact.

We’re guided by our Code of Conduct, which sets the standards for how we act, solve problems and make decisions every day. You’ll be expected to role model these behaviours and create an environment where your team does the same.

If this sounds like you…

Apply now and help us reimagine how operations deliver for our customers and our people.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 23/08/2026