Bistro team member

G'day from The Gem!

We are seeking enthusiastic and customer-focused Bistro Team Members to join us on a casual basis. Based in Alberton, in the northern Gold Coast farming district. This role offers the perfect opportunity to develop your skills in a fast-paced hospitality environment whilst maintaining flexibility in your work schedule. As a Bistro Team Member, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and enjoyable. This position is integral to maintaining the high standards of service that define The Gem Hotel and contributes directly to guest satisfaction and loyalty.

Key responsibilities

• Greeting guests warmly and seating them at tables in a timely and courteous manner

• Taking food and beverage orders accurately and efficiently, whilst providing knowledgeable recommendations

• Serving meals and drinks promptly whilst maintaining attention to detail and presentation standards

• Clearing tables promptly and maintaining a clean and organised dining area throughout service

• Processing payments using the point-of-sale system and handling cash transactions accurately

• Responding to guest queries and special requests with professionalism and a positive attitude

• Collaborating with kitchen and bar staff to ensure smooth service flow and guest satisfaction

• Maintaining knowledge of menu items, dietary requirements and allergen information

• Following health and safety procedures and maintaining high standards of personal hygiene

• Supporting the team during peak service times and assisting with general tidying and restocking duties

What we're looking for at The Gem;

• Previous experience working as waiting staff or in a similar hospitality role is highly desirable

• Strong communication and interpersonal skills with the ability to engage positively with guests and colleagues

• A professional and presentable appearance with the ability to maintain this throughout your shift

• Excellent time management and the ability to prioritise tasks during busy service periods

• Attention to detail and commitment to delivering quality service consistently

• Flexibility and willingness to adapt to a casual work schedule as required

• A proactive approach with the ability to work both independently and as part of a team

• Basic numeracy skills and familiarity with point-of-sale systems is advantageous

• Knowledge of food safety and handling practices or willingness to undertake training

• A positive attitude, reliability and genuine passion for hospitality

What we offer

We value our team members and offer a rewarding working environment. As a casual team member, you will benefit from flexible scheduling that fits around your lifestyle, competitive hourly rates, and the opportunity to develop valuable hospitality skills. We provide a supportive team atmosphere where your contributions are recognised and appreciated. Our staff enjoy access to team events and an inclusive workplace culture where everyone is respected and valued. We are committed to the wellbeing and professional development of our employees.

About us

The Gem Hotel is a well-established hospitality venue in Alberton, QLD, committed to delivering exceptional service and memorable experiences to our guests. Our bistro is known for its welcoming atmosphere, quality food and drinks, and friendly staff. We pride ourselves on being a community-focused establishment that values the contribution of every team member. With a focus on guest satisfaction and continuous improvement, The Gem Hotel is an ideal place to launch or develop your hospitality career.

If you are enthusiastic, reliable and ready to provide outstanding service to our guests, we would love to hear from you. Apply now to join The Gem Hotel team.