ICT Business Analyst

About Us

Australian-owned cloud infrastructure company, founded in 2003, with a mission to deliver secure and reliable cloud infrastructure to enterprises in underserviced regions of the world. We specialise in designing, delivering and supporting Infrastructure‐as‐a-Service (IaaS) for enterprise and government clients. Our global footprint spans 30+ datacentres across 16 countries enabling clients to manage dedicated servers, virtual cloud instances, storage and network services from our global management portal.

We operate high-availability environments with a focus on data sovereignty, transparent billing and Australian-based support and implementation teams.

About the Role

Reporting to the Chief Technology Officer, you will combine project coordination and business analysis to drive technology, compliance and infrastructure projects across Australian and international operations (including our Mongolian branch). You will liaise with internal technical teams, external clients and global stakeholders to ensure project milestones, documentation, training and process improvements are delivered on time and to standard.

Key Responsibilities

· Coordinate and monitor ICT infrastructure & cloud-services projects (including the deployment of dedicated servers, virtual/cloud instances, storage and network services)

· Document business processes, system workflows, functional requirements and solution architectures in a cloud/IaaS environment

· Assist deployment of solutions: prepare test plans, user acceptance criteria, training material, user documentation

· Communicate with technical teams (cloud, network, server, storage), sales/channel teams, clients and our Mongolian branch

· Track project metrics, risks and blockers, providing regular status updates to management

· Support onboarding of new enterprise customers, including infrastructure setup, system configuration, and training

· Contribute to compliance and high-availability initiatives, ensuring documentation aligns with our SLA guarantees and data-sovereignty commitments

Skills & Experience

· Bachelor’s degree in Information Technology, Business or related field (or equivalent experience)

· Proven experience in project coordination and/or business analysis within an ICT infrastructure / cloud services environment

· Strong documentation skills, able to translate technical requirements into clear business language

· Excellent communication and interpersonal skills; ability to engage with global stakeholders

· Experience with compliance, high-availability or mission-critical systems is highly desirable

· Familiarity with cloud/IaaS fundamentals (dedicated servers, virtual servers, storage, networks) is a strong plus

· Proficiency in Mongolian language will be highly regarded, as you will engage with our Mongolian branch and relevant regional projects

Remuneration & Benefits

· Competitive salary package based on experience

· Superannuation in line with Australian standards

· Opportunity to work in a global infrastructure business with reach across 16+ countries

· Collaboration with cutting-edge cloud technology and mission-critical enterprise projects

· Career growth opportunities within a global-scale company

· Salary expectation is around $78,000 + superannuation

How to Apply

Submit your CV and a brief cover letter outlining your relevant experience, and why you are interested in joining RackCorp to: careers@rackcorp.com

Use subject line: “ICT Project Coordinator / Business Analyst Application”.

Applications close 8 Sep 2026

Job Types: Full-time, Permanent

Pay: $70,000.00 – $90,000.00 per year

Work Location: In person