Regional Operations Manager

About the role

Reporting directly to the General Manager, the Operations Manager will oversee all day-to-day operational functions across the Region, ensuring services are delivered safely, reliably, and in accordance with all State regulatory requirements and National Heavy Vehicle Law.

Key responsibilities

• Lead and manage operational teams across multiple depot locations

• Oversee daily bus and coach operations, scheduling, and service delivery

• Ensure compliance with all Queensland Transport legislation, NHVR requirements, fatigue management, and workplace safety obligations

• Develop and implement operational policies, procedures, and continuous improvement initiatives

• Manage driver performance, workforce planning, recruitment, and training

• Monitor operational KPIs and service standards

• Coordinate fleet availability in conjunction with maintenance teams

• Investigate operational incidents, complaints, and risk matters

• Build strong relationships with schools, charter clients, government stakeholders, and community partners

• Support strategic planning and business growth initiatives

About you

• Experience in bus, coach, transport, or logistics operations management

• Excellent leadership, communication, and stakeholder management skills

• High-level problem-solving and organisational abilities

• Experience with rostering, fleet management, and operational software systems

• Operational reporting capability

• Current Queensland Driver Licence (MR or Higher or willing to obtain)

• Driver Authorisation and/or heavy vehicle experience highly regarded

• A high level of autonomous self management