Marketing Operations Coordinator

About us   

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise. 

When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs. 

We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters. 

It's not just care, it's HammondCare. 

About the Opportunity 

The Marketing Operations Coordinator is a hands-on digital marketing support role focused on platform administration, marketing automation, and continuous improvement of digital tools and processes.  

This role reports to the Digital Manager and sits within the in-house creative studio, working alongside Digital Specialists, Designers and Content Creators. 

The role will also work closely with the wider marketing and consumer experience teams to support HammondCare’s goal of shaping the sector and improving quality of life for people in need. 

This is a permanent position based at St Leonards with hybrid working opportunities. 

What you will be doing 

• Support the day-to-day administration of HubSpot and other digital marketing platforms, helping create tools and processes that enable marketing and business stakeholders to achieve better outcomes and to find and engage with the right people 

• Support the planning, setup, testing and optimisation of marketing automation workflows, including nurture journeys and audience segments, to help engage prospective clients, patients, residents and supporters 

• Get to know our digital marketing platforms including HubSpot, researching and helping to implement custom setups, new features, and other ways to push the boundaries on what our tools can do 

• Help to create dashboards, custom tags and other tools to monitor digital campaign performance, providing insights and recommendations to improve engagement and effectiveness 

What we can offer you 

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:  

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free) 

• Additional leave purchase options and 14 weeks paid parental leave  

• Flexible working options, including hybrid arrangements 

• Discounts on everyday products and services 

• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families 

• Free access to independent counselling support for employees and families 

• Health & Wellbeing programmes 

• Reward & Recognition programmes 

• Referral bonuses 

• Career and professional development opportunities 

About you 

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action 

• Tertiary qualified, ideally with a major in Marketing or Communications Studies 

• 1+ years’ experience in a marketing role, or relevant internship/project work 

• Experience working with an object-centric CRM like HubSpot or Salesforce (desirable), or a willingness to learn 

• An interest in using AI and automation tools to improve productivity, streamline repetitive processes and support better digital marketing outcomes 

• Excellent communication skills 

• An empathetic and compassionate person who has a heart for Australians in need 

• Energetic, proactive and a collaborative team player 

To Apply  

If you are ready to make a difference with HammondCare, Apply Now!  For any specific queries please contact talent@hammond.com.au. 

Please include a cover letter answering the following question: 
 
How would you go about designing a new digital process to help members of the Talent Acquisition Team manage applications from nursing students for a career placement?  

• Applicants need to be able to submit their details and know whether their submission has been received.  

• The Talent Acquisition Team need to be able to view applicant details in the CRM, match them to a preferred placement, and record any communications they have with the applicant.   

No need to design the process itself, just tell us how you'd approach the brief. 

Pre- Employment Checks   

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks 

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.  

NB: The position title for advertising purposes is Marketing Operations Coordinator, the actual position title at HammondCare is Marketing Platforms Coordinator