Cleaning Services Senior Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. 

• Temporary, full-time opportunity until 30 September 2029
• Located in Wollongong, with flexible working arrangements available
• Salary ranges from $116,981 to $129,492p.a. plus super & annual leave loading 
• Make a real difference by supporting quality cleaning services across schools and other sites

About the role
As a Cleaning Services Senior Officer, you’ll coordinate outsourced cleaning services across a diverse region, helping ensure sites are safe, clean and well maintained.

You’ll work with contractors, site representatives and internal teams to keep services running smoothly and respond to issues as they arise.

You’ll:

• Coordinate scheduled, periodic and urgent cleaning services
• Resolve service issues and respond to changing site requirements
• Monitor contractor performance and follow up on actions
• Maintain accurate contractor, service and inspection records
• Support contractor onboarding and ongoing communication
• Respond to complex enquiries and provide practical solutions

For further information, please click here to view the role description.

About you 
You’ll bring:

• Experience in contractor management, facilities maintenance, customer service or a related field
• An understanding of cleaning service standards and relevant WHS, compliance and risk requirements
• A customer-focused approach and commitment to delivering quality outcomes
• Clear and confident communication and stakeholder engagement skills
• Good attention to detail and confidence working with records, data and Excel
• The ability to manage competing priorities across a broad geographic area and adapt to changing needs and urgent requests
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s  Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Current driver’s licence and willingness to travel across the assigned region.
• Current and valid Working With Children Check clearance for paid employment
• Demonstrated understanding of and commitment to the value of public education. 

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment, you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Sunday, 6 September 2026 at 11:59pm.

For role enquiries, please contact Jamie Cave (A/Cleaning Services Manager) at Jamie.Cave5@det.nsw.edu.au or 0499 890 804.

For recruitment process enquiries, please contact the Recruitment Team at projectrecruitment@det.nsw.edu.au

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.