Customer Success Officer

Australian Associated Press, Australia’s independent national newswire, has been creating and delivering independent, trusted news and multimedia for nine decades. It proudly operates as a non-profit organisation, delivering fact-based journalism to hundreds of media outlets for the benefit of all Australians.

We are seeking an experienced customer account manager to join our team.

Key Responsibilities 

• Manage customer relationships for key image and video customers and selection newswire customers through face-to-face meetings, phone calls, and video calls.  

• Maintain image revenue by contacting lapsed customers and converting transactional customers into subscription or repeat customers. 

• Handle inbound sales queries via the corporate website or as directed by the Customer Relations Manager

• Ensure customers with agreed rates have an AAP agreement and handle renewals for these agreements.

• Update and maintain agreements with book publishers

• Update and maintain agreements with newswire customer base. 

• Become an AAP Photos product specialist and provide customer training. 

• Maintain Salesforce, ensuring Salesforce remains the key source of customer information

• Support the Customer Relations team 

• Support the Editor-in-Chief, Product Director and Customer Relations Manager on customer-focused projects. 

You will have:

• 1-2 years of experience in a customer service, sales or licensing role 

• Good verbal and written communication skills

• Knowledge of customer management systems (CMS). Previous experience using Salesforce would be beneficial. 

• Ability to analyse data and translate it into sales and customer success strategies. 

• Experience maintaining and negotiating contracts.

•  An interest in news and current affairs is desirable.

• You must unrestricted work rights in Australia.

To express your interest in this role please send your CV and cover letter to ****@aap.com.au. Applications close COB Monday 14 September 2026.