Receptionist / Client Experience Coordinator

Hours:

Tuesday: 11am - 7pm

Wednesday: 8.45am - 5.45pm

Friday: 8.45am - 5.15pm

Future opportunity to increase hours:

Thursday 11am - 7pm

Saturday 8.45am - 3.15pm

About Us

Jade Cosmetic Clinic has been helping clients look and feel their best for over 21 years. We pride ourselves on delivering exceptional customer service, advanced cosmetic treatments and creating a welcoming professional environment for every client.

We are seeking an experienced Receptionist / Client Experience Coordinator who is organised, proactive and passionate about providing outstanding customer service.

About the Role

As the first point of contact for our clients, you will play a vital role in delivering an exceptional experience from the moment they contact or visit our clinic.

Your responsibilities will include:

• Greeting clients with warmth and professionalism

• Managing appointments and clinician diaries

• Answering phone and email enquiries

• Processing payments and gift vouchers

• Maintaining accurate client records

• Supporting the clinical team with daily administration

• Assisting with social media tasks, including basic knowledge of Meta platforms

• Ensuring reception and waiting areas are presented to a high standard

About You

To be successful in this role you will have:

• Previous experience as a Cosmetic Clinic Administrator or Medical Receptionist (preferred but not essential)

• Experience using appointment booking systems

• Strong knowledge of Microsoft Word and Excel

• Excellent computer literacy and ability to learn new software quickly

• Outstanding communication and customer service skills

• Exceptional organisational and multitasking abilities

• High attention to detail and a professional presentation

What We Offer

• Above Award pay rate

• Birthday gift voucher

• Staff discounts on treatments and skincare

• Ongoing training and development

• Supportive and friendly team environment

• Opportunity to increase your hours as the clinic continues to grow

• Work in one of Queensland's most respected cosmetic clinics

Why You'll Love Working With Us

• Work in a beautiful, modern clinic in Edge Hill

• Be part of a respected business celebrating over 21 years of caring for our community

• Join a friendly, experienced and supportive team

• Receive ongoing training and professional development

• Enjoy staff discounts on treatments and skincare

• Work in a role where you'll genuinely make a positive difference in people's lives everyday

If you are an experienced receptionist who thrives in a fast-paced environment and is passionate about delivering exceptional client care, we'd love to hear from you.

Apply today with your current Resume and most importantly - a Cover Letter telling us why you want this position and why we should choose you - please do not use AI for the Cover Letter