Junior Administrator

About the role

We are looking for a positive and motivated Junior Administrator to join our Operations Support team. This is an entry-level opportunity for someone who is organised, enjoys helping others, and wants to build a career in administration and workforce scheduling.

The role will provide general office and operational administration support while developing the systems knowledge, customer service skills, and planning capability needed to progress into a Workforce Scheduler position. You will work closely with our Scheduling Team Leader, Workforce Schedulers, Technicians, Service Managers, and other support teams to help keep day-to-day operations running smoothly.

You do not need extensive experience. We are looking for someone with the right attitude, a willingness to learn, and a strong focus on accuracy and customer service.

Key Responsibilities

• Monitor shared inboxes and assist with allocating or actioning incoming requests
• Support schedulers with job preparation, work order updates, customer confirmations, and routine planning activities
• Create and update service requests, customer details, job notes, and workflow information in relevant systems
• Respond professionally to phone and email enquiries and direct matters to the appropriate person
• Follow up outstanding information, documentation, timesheets, and completion evidence
• Maintain accurate records, spreadsheets, filing, and document control
• Provide general reception, office, and administrative support to branch and operational teams
• Assist with onboarding, company assets, uniforms, fleet, phones, tablets, tools, and equipment administration
• Support supplier and subcontractor bookings, purchase order requests, and documentation follow-up
• Complete required training and progressively take on simple scheduling responsibilities as your capability develops

About You

You do not need to be the finished product. We are looking for someone who is reliable, willing to learn, comfortable asking questions, and interested in developing their career within a busy service-based environment.

You are likely to have:

• Previous administration, customer service, reception, or other general work experience
• Basic Microsoft Office skills, including Outlook, Word, and Excel
• Good organisation skills and the ability to manage routine tasks and deadlines
• Strong attention to detail and a commitment to accurate data entry
• Clear written and verbal communication with a professional phone manner
• Confidence learning new systems, processes, and ways of working
• A positive attitude and willingness to support the wider team
• The ability to remain calm and adaptable when priorities change
• An interest in workforce planning, service coordination, or developing into a scheduling role
• Experience within a trades, maintenance, facilities, or service-based environment would be advantageous but is not essential. Exposure to ERP or field service systems such as SAP or FSM would also be highly regarded.

What would make you stand out

• A genuine interest in progressing into a Workforce Scheduler position
• Strong customer service skills and confidence speaking with different stakeholders
• Experience working in a fast-paced office or operational environment
• A proactive approach to following up tasks and resolving simple issues
• A willingness to receive feedback, complete training, and take on additional responsibility as your skills develop