Platform Specialist, Customer Solutions

Our PurposeWe transform the way people operate and interact with public venues, places, and major events.
Our RoleWe digitise Australian’s most known and recognised brands.
What We DoTechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.
Position Overview
This role sits between customers, commercial teams and technology. Its job is to take real world use cases and turn them into working solutions across TechMedia’s platform stack.You will work closely with customers and internal teams to understand what they are trying to achieve, then translate those needs into clear, practical ways our platforms can deliver. This includes configuring, shaping and connecting systems such as CMS platforms, reporting tools and network infrastructure so they operate simply and reliably.
The focus is not on building new products. It is on making sure the tools we already have are used well, work together properly and support real outcomes. You will simplify complexity, guide better decisions and ensure what is sold can be delivered and operated at scale.This role suits someone who is comfortable moving between conversations with customers and hands on work with platforms. Someone who can break down complex problems, ask good questions and turn ambiguity into clear, workable solutions.
Responsibilities
Represent the CustomerAct as the voice of the customer that owns and operates the screen network.Ensure the platforms we use support real commercial outcomes, not just technical capability.Challenge technology decisions that add complexity without clear value.Own the End-to-End SolutionTake responsibility for how the full solution works together across screens, players, networks and platform software.Ensure systems such as Broadsign, Scala, Quividi and Vitec operate as one coherent environment.Maintain a clear roadmap for how the platform stack should evolve as the network grows. Understand How The System Actually WorksDevelop a deep practical understanding of how the platforms are used day to day.Ensure systems support real workflows such as campaign scheduling, proof of play, reporting and network operations.Simplify where possible so the organisation can operate the network confidently. Work With VendorsAct as the main point of contact between the business and platform vendors.Ensure vendors deliver reliable products, clear support and roadmaps that match the needs of the network.Avoid unnecessary complexity by maintaining a clear and consistent platform architecture.Evaluate New TechnologyStay aware of new platforms and capabilities that could improve the network.Assess new tools carefully before adoption, focusing on long term value, integration and operational impact.Recommend when to test, adopt or avoid new technologies. Build Internal CapabilityHelp the organisation become confident in operating the platforms it relies on.Develop practical documentation, training and usage standards.Reduce reliance on vendors for everyday operations. Support Commercial OutcomesEnsure the technology supports reliable campaign delivery, proof of play and advertiser reporting.Work with revenue and operations teams to ensure the network remains commercially strong as it grows.Balance innovation with stability so the platform can scale without becoming fragile.
Knowledge, Skills & Experience
Experience in retail media, digital signage, or enterprise platform environmentsHands‑on understanding of content, scheduling, proof‑of‑play, and reporting workflowsProven ability to operate platforms at scale in live retail / Out-of-Home environmentsStrong commercial judgement and vendor management capabilityStrong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications.Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.Strong problem-solving and troubleshooting abilities, with a methodical approach to issue resolution.Customer service-oriented attitude, with a commitment to providing exceptional support to end-users.Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of urgency and attention to detail.