Trainee Library & Information Services

Division/Section: Planning, Environment & Lifestyle / Community & Lifestyle

Position Type: 24 Months Maximum Term Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: $38,559 – $52,581 per annum + super, based on schooling level completion, years out of school and age upon commencement.

Location: Rotation - Aitkenvale Library, Riverway Library, Flinders Street Library

Application Close: 11:45pm, Sunday 30th August

Trainee Library & Information Services - Certificate III in Library and Information Services

Are you looking to kick start your career? Obtain a Nationally Recognised Qualification that will give you the skills to take you anywhere! Townsville City Council is currently seeking applications for the 2027 Trainee intake!

Under close supervision, this role offers an exciting competency‑based traineeship that builds practical, in‑demand skills in library services through a combination of formal study and hands‑on learning. You will be at the heart of our library branches, supporting the day‑to‑day delivery of exceptional customer service while gaining real‑world experience.

In this role, you will interact with a diverse range of customers, helping resolve enquiries - including digital and technology‑based issues - while actively promoting the full range of library services. This role will assist customers to confidently self‑serve, contribute to the welcoming presentation of library spaces, and support the delivery of engaging library and information programs. You will also help prepare resources that bring our services and programs to life.

This is a dynamic, customer‑focused role that requires flexibility and responsiveness as customer needs evolve. Throughout the traineeship, you will grow your customer service expertise, develop strong personal accountability, and contribute to a culture of customer centricity—playing a part in reshaping how we deliver services to maximise value for our community. You will rotate across Townsville three library branches to gain a wide range of exposure from all sites.

This position will complete a two‑year Certificate III in Library and Information Services through TAFE Queensland. For more information on the qualification through TAFE, please follow the link below:

Certificate III in Library and Information Services | TAFE Queensland

This position will commence in February 2027.

Qualifications and Experience

In an ideal applicant, we are looking for:

• Willingness to be part of, and promote, a positive safety culture whilst adhering to all Health and Safety policies and procedures.
• Minimum completed of Year 10 with passes in English and Mathematics.
• Minimum of Queensland C class provisional drivers’ licence (or ability to obtain).
• Sound written and verbal communication skills.
• Sound computer skills.
• Ability to work effectively and be positively involved within a team environment.
• Complete all training and assessment requirements of a Certificate III in Library and Information Services as per the provided training plan. This includes attending and participating in structured formal learning at the nominated Registered Training Organisation (RTO) as well as keeping an accurate and up to date training record book.

For further information review the Position Description. 

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Uniforms, tools and PPE provided (if applicable to your role)
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person:     Shan

Contact Email:       ***@townsville.qld.gov.au (for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. In your resume, please discuss your previous work experience and any certificates/qualifications you have completed.

The recruitment process for this role may include an aptitude test, group assessment centre and/or interview.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.au or phone 07 4727 9*** for a confidential discussion.

Townsville City Council sincerely appreciates the funding received through the Queensland Government’s First Start Program initiative, which supports the Council in offering this apprenticeship opportunity.