Virtual Ward - Administration Assistant

Why Join RMH?

• New position in a brand-new ward - Co-located with the RMH@Home Acute team
• Fixed term funded pilot of the new virtual ward until December 2026
• Be an integral member in the development and implementation of this exciting initiate

About the role

Join the Royal Melbourne Hospital's Virtual Ward pilot and provide high-quality administrative support to a growing model of virtual care. The Virtual Ward currently supports patients following cardiac surgery and those living with heart failure, with patients receiving regular virtual clinical review and, where appropriate, remote monitoring.

As the Administration Assistant, you will support the day-to-day coordination of the service, including patient administration, equipment and fleet management, data analysis, reporting and workflow improvement. You will also assist patients with registration, digital healthcare applications and remote monitoring devices, working closely with nursing and multidisciplinary teams to ensure a seamless patient experience.

Key Accountabilities

• Provide day-to-day administrative support to the Virtual Ward, including patient registration, movement, records and workflow coordination.
• Support patients with digital healthcare applications and remote monitoring devices, including education and troubleshooting.
• Manage equipment, stock, fleet vehicles and patient transport to support safe and efficient service delivery.
• Maintain accurate spreadsheets and databases, analyse data and prepare reports to monitor KPIs and support service improvement.
• Coordinate meetings, invoices and other administrative processes, ensuring timely and accurate completion.
• Work collaboratively with patients, families, carers and multidisciplinary teams, contributing to service planning, continuous improvement and a safe, respectful workplace

About You

You are an organised and adaptable administrator who can manage competing priorities and work confidently in a fast-paced healthcare environment. You bring:

• Proven administration experience and strong organisational skills.
• Excellent written, verbal and interpersonal communication skills.
• Well-developed computer skills, including Microsoft Office and spreadsheets.
• Strong problem-solving, prioritisation and time management skills.
• Ability to work independently and collaboratively across diverse teams.
• Reliability, professionalism, adaptability and confidence driving fleet vehicles across Melbourne.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interested?

Click Apply to review the full job description and to submit your application, including a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.