Medical Administration - Mental Health Clinic

Empax Centre is seeking a professional, compassionate Client Administrator to join our growing mental health clinic team in West Leederville.

This is a full‑time, front‑of‑house healthcare administration role where you'll support clients, psychiatrists, therapists and clinicians in a calm, supportive and highly organised clinic environment.

If you're an experienced healthcare administrator who thrives in a busy clinic setting and wants to do genuinely meaningful work, we'd love to hear from you.

Empax Centre delivers high‑quality, client‑focused mental health services. We are committed to excellence, safety, trust and compassionate care — and we value the people who make this possible every day.

As the first point of contact for our clients, you'll play a vital role in delivering a seamless and supportive experience. Working closely with a multidisciplinary mental health team, you will coordinate appointments, clinic operations and ensure all administrative and compliance requirements are met.

This role suits someone who enjoys variety, responsibility and purpose, and who brings empathy, accuracy and professionalism to everything they do.

• Medical reception and client-facing front desk support

• Booking, confirming and managing client appointments

• Managing electronic medical records and patient management systems

• Preparing and maintaining client files and clinical documentation

• Clinic room setup and daily operational readiness

• Liaising with psychiatrists, therapists, and administration staff and manager

• Supporting compliance, quality assurance and confidentiality standards

• Stock monitoring and coordination between Perth clinic locations

• Providing clear communication and escalating care appropriately

You are organised, reliable and people‑focused, with experience in medical administration, healthcare reception or allied health clinics.

Candidates must hold Australian permanent residency status to be eligible for this position.

Essential:

• Previous experience as a Medical Receptionist, Clinic Administrator or Healthcare Administrator

• Minimum 1-2 years of medical or healthcare administration experience is required

• Strong appointment scheduling and diary management skills

• Confidence using practice management software and databases

• Excellent communication skills with a warm, professional manner

• High attention to detail and respect for confidentiality

• Ability to manage multiple priorities in a busy clinic environment

Highly Desirable:

• Experience in mental health, psychology, psychiatry or allied health

• Familiarity with multidisciplinary clinical teams

• Experience in private practice or specialist clinics

• Full‑time role (38 hours per week)

• Work across modern clinics in West Perth & West Leederville

• Supportive, values‑driven organisation

• Collaborative team culture with experienced clinicians

• Opportunity to build a long‑term career in mental health care