Customer Account Coordinator

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia. We are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

The Position:

PrixCar is recruiting talented professionals to strengthen our Account Management and Customer Support teams. We're looking for people who thrive on collaboration, build strong customer relationships, and bring a quality-first mindset to everything they do.

Together with the wider Account Management team, these positions play a key role in supporting seamless operations, coordinating with internal and external stakeholders, and helping ensure our services run smoothly and efficiently across the network. These roles offer the opportunity to join a respected industry leader, support key relationships, and contribute to PrixCar’s commitment to delivering efficient, innovative and high-quality automotive logistics solutions nationwide.

What you will do:

• Act as the primary national contact for day-to-day operational matters
• Build and maintain strong relationships with OEM accounts, ensuring seamless service delivery
• Support National Account Managers and branches to achieve business objectives and exceed client expectations
• Analyse customer performance data and ensure compliance with contractual parameters
• Identify and implement process improvements to enhance efficiency and customer experience
• Provide timely, accurate reporting to internal stakeholders and clients
• Coordinate the full contract lifecycle, ensuring accuracy and alignment with business requirements

What you will bring:

• Minimum 2 years’ experience in a similar role within OEM, dealership, or fleet management environments
• Strong data analysis skills with the ability to interpret insights and emerging trends
• Excellent communication skills – written, verbal, and presentation
• Proficiency with Microsoft Office Suite
• A proactive, solutions-focused mindset and the ability to learn quickly
• Strong organization and time management skills; able to multitask effectively
• Capable of working independently while contributing to a collaborative team
• A customer-centric approach and the ability to remain composed under pressure

What we are offering in return:

• Competitive salary
• Supportive and inclusive team environment
• Our X-Factor reward and recognition program
• Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
• Exclusive benefits and discounts from our partners, employee referral program, service recognition
• Wellness: Employee Assistance Program

If you’re energized by a fast-moving, challenge-filled role and want to join a team that values your contributions and shares your core values, we’d be excited to hear from you!

PrixCar is an employer of equal opportunity and encourages and values diversity and inclusion.

PrixCar values of Play, Passion and Care underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey!

All potential PrixCar team members are subject to medical and background checks.