Reservations Agent - Casual

Company Description

Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. 

Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar.  Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal venue for guests visiting the city for leisure or work.

We are looking for a Casual Reservations Agent who has a passion for engaging with and assisting guests.  As the first point of contact for our hotel, your friendly and welcoming personality, and your knowledge of the hotel will help to create a great first impression for our guests. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne and to be a part of the global Accor community.

Job Description

 Reporting to our Reservations Supervisor, your responsibilities will include:

• Handling all incoming reservations enquiries via email or phone, taking opportunities to up-sell hotel services and maximise revenue opportunities
• Providing passionate, knowledgeable and friendly service to external and internal guests
• Ensuring special requests are communicated to relevant Departments to ensure they are actioned appropriately and in a timely manner
• Responding to all reservations emails in a timely manner ensuring that accurate information is recorded in the reservations system

Qualifications

• Experience in a customer service role, with the ability use product knowledge to enhance the service experience and to solve problems
• Previous employment in a Reservations or Guest Service Agent role would be an advantage
• Prior experience working with RMS, Opera or a related system is an advantage however training can be provided for the right candidate
• Excellent written and verbal communication skills, fluency in English
• Attention to detail and the ability to manage multiple tasks and priorities

Additional Information

At  Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.  Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor - Careers - Our Philosophy