Senior National Service Operations Manager

Job Description

The purpose of this position is to manage, plan and direct the service activities of Thermal and Power Service in ANZ, achieve sales targets for ANZ manage expenditure within budget and ensure the company image is maintained and upheld at all times.

Ensuring commonality of process and field deployment where this is required.

Key Responsibilities

Operational Execution:

Ensure that the division is operated in an efficient manner and that a high standard of customer service is provided in response to breakdown calls, commissioning, installation and regular maintenance.Develop annual CE Audit programs and delivery to annual schedule ensuring that all corrective actions are completed in a timely manner.Manage Service Sales pipeline to delivery and exceed budget results.Work collaboratively with Senior Service Director to prepare forecasts, manage the sales group’s P&L, including orders, sales and SG&A as per the finance processActively promote Service programs to accelerate growth of Service business at the direction of the Service Director.Ensure purchasing procedures are followed and control local expenses to within budget and levels of responsibility.Plan routine maintenance and ensure customer feedback process is maintained.Ensure Company equipment is cared for and maintained in good working order including Vehicles and Capital Equipment.Ensure Spare stocks and materials are adequate to requirements and conduct regular stock takes.Report to the Director Service ANZ on a monthly basis as directed and highlight any National issues as and when they arise.Assist in training and participate in customer demonstration or promotional seminars.Prepare and develop regular reports and analyses of business achievements, opportunities and performance against plan KPIs to ensure compliance with Vertiv’s reporting protocols.Review, develop and communicate sales policies and procedures that contribute to creating a high performing team.Develop an understanding of and manage to best practice level, the complete sales activities process to ensure effective salesperson productivity.

Continuous Improvement

Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with the National Service Sales Manager

Planning, Process And Reporting

Work collaboratively with the Service Director to develop short- and long-range business plansInitiate, lead and manage an extensive and diverse range of projects which increase operational sales performanceProactively work with cross functional key stakeholders to identify and address business improvement opportunities

WHS, Environment & Quality

Comply with all Work, Health & Safety, Environment and Quality obligationsActively promote safety in the workplaceTo assist the Finance division in resolving accounts payable issues.Ensure timesheets are completed correctly, countersign with Supervisor and forward to pay office by the due date, with accompanying paperwork e.g.: Doctors Certificate if required

Employees reporting to Incumbent

Service Operations Managers – NSW (ACT) – Vic – Qld – WA - NZ

Main Contacts Within Company

Market Unit Leadership TeamRegional Service Vice PresidentANZ Services TeamProject Management TeamNational Service Sales ManagerBusiness Development ManagersTechnical Support GroupFinance

Main Contacts Outside The Company

CustomersContractorsSuppliers

Education/Qualification

Business Management qualification is DesirableTrade or Engineering qualifications desirable

Specialist Knowledge

Servicing Critical Infrastructure in a 24/7 environment

Practical Experience

People managementBusiness Process ImprovementService managementForecasting & financial acumen

Personal Characteristics

Communication skillsCollaborationLeadership skillsBusiness acumenProblem solving skillsCustomer ServiceAgility

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.