Aquatics Customer Service Officer

 Job Task Analysis - Aquatic & Leisure Customer Service

 Aquatic & Leisure Fact Sheet

• Combine customer service, swim teaching, and administration in one rewarding role
• Be part of a welcoming, inclusive and supportive team
• Training and development opportunities
• Multiple casual roles available with flexible work hours; weekday afternoons and weekends are essential
• $39.62 per hour (including 25% casual loading) plus superannuation
• Location:  Waves Leisure Centre / Mordi Aquatic Centre

Join our team

We’re looking for enthusiastic and customer-focused Aquatic Customer Service Officers to support our Aquatic Programs across Kingston’s Aquatic centres.

This is a varied and rewarding role that combines customer service, administration, and swim teaching. You'll be the friendly first point of contact for our swim school families while helping to deliver quality aquatic education programs that build confidence, water safety skills, and community connection.

If you enjoy working with people, have a passion for customer service, and thrive in a team environment, we'd love to hear from you.

About the role

As an Aquatic Customer Service Officer, you'll play an important role in creating positive experiences for our customers and supporting the day-to-day operations of our Learn to Swim Program.

You'll work closely with families, students, swim teachers, and colleagues to ensure our swim school runs smoothly, professionally, and safely. No two days are the same, with responsibilities spanning customer service, administration, enrolments, program support, and swim instruction.

This role is ideal for someone who enjoys building relationships, solving problems, staying organised, and making a positive impact in their community.

* Candidates must provide reliable and ongoing availability that supports the needs of the Swim School program.

What you’ll deliver                       

• Exceptional customer service and support
• Efficient management of enquiries, enrolments, and bookings
• Smooth day-to-day Swim School operations
• Safe, engaging swimming and water safety lessons
• Administrative support for all aquatic programs
• Positive relationships with customers, participants, and colleagues

Your Skills and Experience

We're looking for someone who can demonstrate:

• Excellent customer service and a genuine commitment to helping people
• Sound communication skills and the ability to build positive relationships with a diverse range of customers and colleagues
• Confidence resolving enquiries and identifying practical solutions
• Excellent organisational skills, attention to detail, and the ability to manage multiple priorities

• The ability to create a positive and supportive learning environment that encourages participation, skill development and water safety awareness.

Qualifications

• Current Teacher of Swimming and Water Safety certificate (SISSS001320)
• Current Teacher of Infant and Pre-School Aquatics certificate (SISCAQU027), or willingness to obtain within six months of commencement
• Current First Aid and CPR Certificate
• Employee Working with Children's Check

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

How to Apply

To learn more about this role, please view the full Position Description on our Careers website

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the 'Apply' button.

All applications must be submitted online through the careers portal. Please note that we do not accept applications or inquiries from recruitment agencies

Enquiries

For any enquiries about the position, please contact Amanda Maher, Aquatics Coordinator at ************@kingston.vic.gov.au or Karen O’Shaughnessy, Assistant Aquatics Coordinator at ***************@kingston.vic.gov.au  

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at ***************@kingston.vic.gov.au

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Benefits of working at Kingston

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Career development opportunities
• Flexible working arrangements, work-life balance
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, or age.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.