National Claims Consultant - Home & Living

About Us...
Breakthru is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services. Through the provision of high-quality person-centric programs, Breakthru enables thousands of people every year to address mental health, employment, disability, homelessness and training needs.
Breakthru operates on the premise that everyone’s needs, preferences and aspirations are different. Our commitment to customer choice and family inclusion is well demonstrated through our individualised services and person-centred principles. We have a specific focus on assisting those most in need and offer specialist programs for those facing the challenge of an intensive mental health illness, a disability or physical health issue, long-term unemployment, unmet education goals or homelessness.

 
About the role…
The National Claims Consultant – Home & Living is responsible for ensuring compliance with contractual obligations by conducting audits, performing quality checks on claims, and identifying risks and missed opportunities. This role supports teams in achieving performance objectives by developing proactive audit strategies, implementing business improvement initiatives, and delivering training programs to enhance compliance and mitigate risks. Working collaboratively with internal and external stakeholders, the consultant
ensures adherence to service standards, reporting requirements, and risk management frameworks while fostering continuous improvement across Breakthru’s operations.

Key responsibilities include: 

• Demonstrated knowledge of employment services outcome claim requirements.
• Knowledge of contract compliance across multiple areas of employment services.
• Demonstrated ability to meet & exceed Key Performance Indicators.
• Ability to work under tight timelines.
• Demonstrated ability to identify & develop strategies to assist site staff within compliance areas.
• Ability to work within & adhere to quality & contractual frameworks.
• Ability to manage a high workload ensuring priorities are met at all times.
• Demonstrated problem solving & negotiation skills.
• Demonstrated ability to establish & maintain productive organisational networks.
• Excellent written & verbal communication skills.
• Knowledge of disability, health conditions &/or injury types & support strategies.
• Local, Employment Service Area & regional labour market knowledge.
• Sound working knowledge of technology including computer & data entry skills (e.g. Microsoft Office suite, databases such as ESS, etc).
• A current unrestricted driver’s licence and access to a roadworthy vehicle comprehensively insured.

  
Essential Criteria: 

• Excellent written and verbal communication skills.
• Qualifications in Employment Services &/or Disability.
• Strong computer literacy skills.
• Ability to work within Royal Rehab's value-based framework upholding the values of honesty, respect, working together and innovative thinking.
• Self-motivated individuals with a positive can-do attitude.
• Criminal record check (essential or willing to obtain).
• Working with children’s check (essential or willing to obtain).
• NDIS Workers screening clearance (essential or willing to obtain). 

Your Royal Rewards…

• Salary Packaging: Up to $15,900 salary packaging benefits (lower your taxable income and increase your take home pay!) 
• Benefits: Fitness Passport & HCF Private Health Insurance discounts 
• Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner 
• Career growth: Genuine career opportunities  
• QLeave: Access to portable long service leave for eligible candidates 
• Work life balance: Flexible work arrangements  
• Salary: Competitive remuneration  
• Leadership: Supportive and experienced leadership team  
• Culture: Friendly and close-knit team environment 

We know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds. 

If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive. 


What’s next… 
  
If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us!   

Please note, only applicants that address this essential criteria will be considered.

Visit our Breakthru careers page for more information: 
www.Royalrehabgroup.com.au/careers/  

The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, driver's license and referee checks. Vaccination against infectious diseases is strongly encouraged.

We do not provide sponsorship. No agencies please.